Help Desk Analyst

Toyota Automated Logistics; Indianapolis (IN); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

Paid vacation and holidays

Volunteer time off

Tuition Reimbursement

Professional associations & events

Job summary

Toyota Automated Logistics is seeking a Helpdesk Analyst to provide on-site and Tier 2 support for our headquarters as we move from Carmel to Noblesville, IN. You will image and deploy PCs, configure software, and resolve tickets for internal employees across Windows, macOS/iOS, and Android platforms.

The role emphasizes collaboration, customer service, and proactive problem solving in a fast-paced IT environment with occasional travel and strict security practices.

Qualifications

• BS in IT or Computer Science preferred with up to 2 years of IT Helpdesk experience or AS with up to 4 years of IT Helpdesk experience.
• Collaborative interpersonal skills and ability to adapt.
• Strong client-facing communication and customer service skills.
• Analytical and organizational abilities.
• Experience troubleshooting, configuring, and repairing laptops.
• Experience with Active Directory/Domain Controller.
• Understanding of Group Policies and IT concepts.
• Proficiency in MS Office.
• Basic knowledge of Linux and Apple/iOS.
• Basic knowledge of VPN technologies.

Responsibilities

• Provide remote and on-site desktop support for company users and computers.
• Support Windows 10/11 and mobile devices.
• Administer Office 365 and Active Directory.
• Imaging, deployment and application installation.
• Perform PC and device upgrades and routine maintenance.
• Escalate and manage help desk tickets with the team.
• Assist in IT knowledge base creation and process improvement.
• Assist in inventory management of IT assets.

Skills

Interpersonal skills

Adaptability

Customer service

Analytical thinking

Organizational skills

Troubleshooting laptops

Communication skills

MS Office proficiency

Linux basics

VPN concepts

Imaging/deployment

Education

Bachelor's degree in IT or CS

Associate degree in IT or CS

Tools

Active Directory/Domain Controller

Office 365 Administration

Networking concepts

Apple/iOS & Android familiarity

VPN technologies

Job description

Job Overview

We are seeking a Helpdesk Analyst responsible for equipment set up for employee use, resolving Help Desk tickets promptly, and providing Level 2 Help Desk support to users. This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics including but not limited to: We are looking for a person to be based at our headquarters. Currently we are in Carmel, IN but moving to Noblesville, IN in early 2027. This position is onsite supporting our internal employees.

Responsibilities

• Provide remote and on-site desktop support for company users and computers.
• Intermediate support of Windows 10/11
• Intermediate support of Apple/iOS and Android phones
• Intermediate Microsoft Office 365 Administration
• Intermediate Active Directory Administration
• Intermediate Networking knowledge (TCP/IP, DHCP, DNS, etc.)
• Intermediate Desktop applications (Office, Adobe, etc.)

Job Functions

• Imaging, deployment and application installation.
• Perform PC and device upgrades.
• Perform minor repairs and routine cleaning of server rooms and equipment storage.
• Escalation of help desk tickets.
• Work with team and management on escalation of any issues (equipment, network etc)
• Special assignments and projects as directed by the team lead or Director.
• Assist with inventory management, shipping and receiving of IT assets.
• Assist in creating new operation procedures for the IT knowledge base.

Travel Requirements

• Travel will be between 0-5% (Travel expenses paid by Toyota Automated Logistics)

Required Qualifications And Preferred Skills

• BS in IT or Computer Science preferred with up to 2 years of experience in an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role.
• Collaborative interpersonal skills
• Ability to adapt and take initiative.
• Great client-facing communication and customer service skills
• Analytical and organizational skills
• Intermediate experience troubleshooting, configuring, and repairing laptops
• Intermediate experience with Active Directory/Domain Controller
• Intermediate understanding of Group Policies and other commonly used IT concepts and technologies
• Proficiency in MS Office
• Basic knowledge of Linux and Apple/iOS
• Basic knowledge of VPN technologies
• Must be eligible to work in the USA long term without sponsorship.
• Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

About Toyota Automated Logistics

Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande’s warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.

In addition to exciting work at a growing company, we offer the following benefits:

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with a company match
• Vacation / Holiday Pay
• Paid Volunteer time off
• Tuition Reimbursement
• Professional Associations, Conferences and Subscriptions
• Company Meetings & Events

Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.