IT Customer Support Specialist 2

COMPA Industries, Inc.; Los Alamos (NM); On-site; USD 44,083 - 52,348; Full time

Benefits offered by this job

Competitive compensation

Collaborative culture

Impactful work on national security

Job summary

A national security contractor is seeking an experienced IT Support Specialist for Los Alamos National Laboratory. This full-time role, requiring a Q clearance, involves providing technical support and troubleshooting for users onsite. You will be responsible for securing desktop systems and managing multi-factor authentication, ensuring scientists can work efficiently. With a collaborative culture and competitive compensation, this position offers a chance to contribute to national security efforts.

Qualifications

• Active Q clearance or active TS with eligibility for crossover required.
• 5 years of experience in IT support or technical customer service necessary.
• Proven experience with Windows desktop systems essential.

Responsibilities

• Provide technical support for user accounts and desktops.
• Manage tokens for Multi-Factor Authentication (MFA).
• Respond to customer requests ensuring timely service.

Skills

Customer-focused mindset

Strong written communication

Verbal communication skills

Education

Bachelor's degree in an IT-related field

Tools

ServiceNow

Microsoft Office 365

Job description

Compa Industries is searching for qualified candidates for an IT Support Specialist position at Los Alamos National Laboratory (LANL) in Los Alamos, NM.

Location: Los Alamos, New Mexico

Salary: $32/hr - $38/hr

Clearance: Active Q Clearance Required at Time of Submission (Active TS may be considered)

Citizenship: U.S. citizenship required

Work Schedule: Full-time, onsite, Monday–Friday; 9/80 or 5/8 schedule between 7 AM–5 PM

Mandatory Experience Requirement – Read Before Applying

• Candidates must have an active DOE Q clearance (or equivalent TS clearance) prior to applying.

• Applicants without prior Q clearance will not be considered.

• This is an onsite-only role — remote or hybrid work is not available.

Impact

Join a mission-critical team at Los Alamos National Laboratory (LANL) supporting national security through high‑impact IT operations. As an IT Support Specialist, your efforts will ensure the availability and security of desktop systems and network access across a secure environment, enabling scientists and engineers to work efficiently and securely in pursuit of national goals.

Responsibilities And Duties

• Provide technical support and troubleshoot issues related to user accounts, desktops, laptops, and LANL networks (including remote users and supercomputing access).
• Issue and manage tokens for Multi‑Factor Authentication (MFA).
• Assist users onsite with account access and identity verification procedures.
• Respond to customer requests from the field services team, ensuring timely and professional service.
• Document procedures and processes for improved workflow and compliance.
• Use incident management tools (e.g., ServiceNow) to track and resolve tickets.
• Gather and report system availability, usage statistics, and issue trends.
• Maintain professional and effective relationships with end users and internal stakeholders.
• Work onsite daily and support a highly secure environment with sensitivity to confidentiality protocols.

Minimum Qualifications

• Active Q clearance required (or active TS with eligibility for crossover).
• At least 5 years of experience in IT support or technical customer service.
• Proven experience with Windows desktop systems and Microsoft Office 365/Teams.
• Familiarity with incident management platforms such as ServiceNow.
• Strong written and verbal communication skills.
• Customer‑focused mindset and professional demeanor.
• U.S. Citizenship.
• Ability to commute to and work at LANL daily (two local sites, ~10 minutes apart).

Desired Skills

• Experience supporting secure or classified environments.
• Background in issuing or supporting MFA/token authentication systems.
• Exposure to high‑performance computing environments.
• Any IT‑related certifications (e.g., CompTIA, Microsoft, Cisco).
• Familiarity with navigating file systems, data/forms entry, and standard IT troubleshooting.

Education And Experience Requirements

• Bachelor's degree in an IT‑related field + 5 years experience.
• Equivalent combination of education and experience accepted.
• Not accepting candidates directly out of high school.

Why Work at COMPA Industries?

We strive to provide careers, not just jobs, for our employees. We invest in and serve the communities where we work and live. We provide best‑in‑class administrative, professional, and technical services to solve complex problems to meet customer mission‑critical objectives.

For over 30 years, Compa has been a trusted partner in progress. We combine decades of technical expertise with a forward‑thinking spirit, tackling intricate challenges in nuclear facilities alongside the brightest minds in science and engineering. Join us, and don't just build your career—build the future—with competitive compensation, a collaborative culture, and the chance to make a real difference for national security and beyond.

COMPA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or protected Veteran status.