Senior IT Support Specialist, On-Site/Desktop & Remote Ops

Sysco; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Sysco is seeking an IT Local Support Specialist to assist the Sysco Technology (ST) teams with hands-on IT infrastructure support. You will work with workstations, laptops, tablets, printers, and network devices, train staff, and contribute to policy development and hardware refresh cycles.

The role requires a HS diploma and at least 5 years of experience in end-user technology support, plus strong communication skills and Windows/Microsoft Office proficiency.

Qualifications

• HS Diploma and at least 5 years experience in end-user technology support.
• Excellent written and verbal communication skills.
• Able to troubleshoot desktop/laptop hardware and software.
• Experience with Windows, Office, and remote support tools.

Responsibilities

• Provide desktop/laptop and peripheral support at local Sysco sites.
• Troubleshoot and resolve IT incidents via enterprise ticketing system.
• Coordinate hardware refresh, inventory, and on-site repairs.
• Train staff and transfer knowledge on support processes.

Education

HS Diploma

Tools

Windows OS

Microsoft Office

Order Entry apps

Remote support tools

VPN

Ticketing system

Job description

Sysco is seeking an IT Local Support Specialist to assist the Sysco Technology (ST) teams with hands-on IT infrastructure support. You will work with workstations, laptops, tablets, printers, and network devices, train staff, and contribute to policy development and hardware refresh cycles.

The role requires a HS diploma and at least 5 years of experience in end-user technology support, plus strong communication skills and Windows/Microsoft Office proficiency.