IT Support Technician: End-User Systems & On-Site Helpdesk

Sysco; New England (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Sysco is seeking an IT Local Support Specialist to assist ST support teams with end-user technology support across workstations, laptops, mobile devices, printers, and network gear. You will help train staff, contribute to policy development, and act as the local escalation contact for IT issues within Sysco facilities.

You will support corporate IT initiatives, manage tickets, and ensure device readiness, patching, and backups while coordinating with senior management on refresh cycles and

Qualifications

• High school diploma and at least 5 years of end-user IT support experience.
• Five years of customer service experience in computer technology.
• Strong written and verbal communication, organizational, and problem-solving skills.
• Experience with Windows, Microsoft Office, and basic desktop software.

Responsibilities

• Prioritize and manage support tickets with updates and escalation as needed.
• Provide on-site and remote IT support for workstation and device issues.
• Train staff on entry tickets, prioritization, and use of the support model.
• Coordinate hardware purchases, imaging, and software license compliance.

Skills

Customer service

Communication skills

Troubleshooting

Windows OS

Microsoft Office

Remote support

Order Entry apps

On-call support

End-user IT support

Education

High School Diploma

Job description

Sysco is seeking an IT Local Support Specialist to assist ST support teams with end-user technology support across workstations, laptops, mobile devices, printers, and network gear. You will help train staff, contribute to policy development, and act as the local escalation contact for IT issues within Sysco facilities.

You will support corporate IT initiatives, manage tickets, and ensure device readiness, patching, and backups while coordinating with senior management on refresh cycles and