Onsite IT Support Specialist I — Charlotte

Signet Jewelers Limited

Charlotte (NC)

On-site

USD 38,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Healthcare benefits

401(k) matching after one year

Generous time off + holidays

Merchandise discount

Learning & Development programs

Job summary

Diamonds Direct in Charlotte, NC is seeking a Specialist IT I (Onsite) to provide Tier 1 technical support for hardware, software, access, and network issues. You will answer calls, log tickets, and guide users through standard troubleshooting while escalating complex problems as needed.

The role emphasizes knowledge base updates and basic IT security practices. Requirements include a high school diploma, 0–2 years in a support role, familiarity with Windows/macOS and Office 365, and IT

Qualifications

High school diploma or equivalent required or currently pursuing.
0–2 years of experience in a technical support or customer service role.
Basic troubleshooting and problem-solving skills.
Familiarity with computer hardware, networking, and software (Windows, macOS, Office 365).

Responsibilities

Answer Service Desk calls from corporate end users.
Provide Tier 1 support for basic hardware, software, and network issues (password resets, printer problems, connectivity).
Log and track incidents using the ticketing system, ensuring accurate documentation.
Escalate unresolved or complex issues to Tier 2 or Tier 3 support.
Document incident resolutions in tickets and KBAs; assist with basic IT security measures.