Onsite IT Help Desk Specialist – Tier 1 Support & Growth

Signet Jewelers; Seattle (WA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare and dental insurance

401(k) with matching

Paid time off and holidays

Employee discounts

Learning & development programs

Job summary

Signet Jewelers in Seattle is seeking a Tier 1 Service Desk Specialist to provide first-line IT support across the organization. You will handle basic hardware, software, and network issues, answer calls, log tickets, and guide users through troubleshooting steps.

You will reference KBAs and escalate when needed, while helping maintain accurate knowledge bases. The role requires a high school diploma and 0–2 years in tech support; CompTIA IT Fundamentals or A+ are a plus.

Qualifications

• High school diploma or equivalent required.
• Technical certifications (e.g., CompTIA IT Fundamentals, A+) are a plus.
• 0–2 years of experience in technical support or customer service.
• Basic troubleshooting and problem‑solving skills.
• Familiarity with Windows, macOS, and Office 365.

Responsibilities

• Answer Service Desk calls from end users.
• Provide Tier 1 support for basic hardware, software, and network issues.
• Log and track incidents and requests using the ticketing system.
• Follow standard troubleshooting steps and escalate when needed.
• Guide users through IT processes and maintain KBAs.

Skills

Basic troubleshooting

Problem solving

Customer service

Team collaboration

Education

High school diploma or equivalent

CompTIA IT Fundamentals

CompTIA A+

Tools

Windows

macOS

Office 365

Ticketing system

Job description

Signet Jewelers in Seattle is seeking a Tier 1 Service Desk Specialist to provide first-line IT support across the organization. You will handle basic hardware, software, and network issues, answer calls, log tickets, and guide users through troubleshooting steps.

You will reference KBAs and escalate when needed, while helping maintain accurate knowledge bases. The role requires a high school diploma and 0–2 years in tech support; CompTIA IT Fundamentals or A+ are a plus.