Entry-Level IT Support Specialist — Onsite in Seattle

Signet Jewelers Limited; Cleveland (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare, dental & vision insurance

401(k) matching after one year

Generous time off + holidays

Merchandise discount

Learning & Development programs

Job summary

Signet Jewelers Limited is seeking a Tier 1 Service Desk Specialist to provide first-line technical support across the organization. You will handle basic hardware, software, and network issues, log incidents in our ticketing system, and guide users through standard troubleshooting steps and KBAs.

The role emphasizes accuracy in documentation, escalation when needed, and collaboration with IT teams on routine tasks. A high school diploma and relevant certifications boost your candidacy.

Qualifications

• High school diploma or equivalent.
• 0–2 years of experience in a technical support or customer service role.
• Basic troubleshooting and problem-solving skills.
• Familiarity with computer hardware, networking, and software (Windows, macOS, Office 365).
• Experience with ticketing systems preferred.

Responsibilities

• Answer Service Desk calls from corporate end users.
• Provide Tier 1 support for basic hardware, software, and network issues (e.g., password resets, printer problems, connectivity).
• Log and track incidents and requests using the ticketing system, ensuring accurate documentation.
• Follow standard troubleshooting steps and procedures.
• Escalate unresolved or complex issues to Tier 2 or Tier 3 support.

Skills

Basic troubleshooting

Problem-solving

Ticketing systems

Education

High school diploma

CompTIA IT Fundamentals

A+ Certification

Tools

Windows

macOS

Office 365

Job description

Signet Jewelers Limited is seeking a Tier 1 Service Desk Specialist to provide first-line technical support across the organization. You will handle basic hardware, software, and network issues, log incidents in our ticketing system, and guide users through standard troubleshooting steps and KBAs.

The role emphasizes accuracy in documentation, escalation when needed, and collaboration with IT teams on routine tasks. A high school diploma and relevant certifications boost your candidacy.