Onsite IT Support Specialist - Healthcare

TEKsystems; Brownsville (TX); Vor Ort; USD 36.000 - 41.000; Vollzeit

Zusammenfassung

TEKsystems seeks an IT Coordinator to provide onsite technical support for multiple locations, acting as the primary hands-on IT resource for clinicians and staff. You will manage desktop technologies, hardware deployments, and network refresh initiatives in a fast-paced healthcare environment.

The role requires strong enterprise desktop support experience, excellent customer service, and the ability to work independently while traveling between clinic sites in Brownsville, TX.

Qualifikationen

• Minimum experience providing Tier 1/2 desktop support in healthcare or enterprise environments.
• Strong customer service skills and ability to work independently.
• Experience with Windows 11, M365 apps, Outlook, Teams, SharePoint.
• Willingness to travel between clinic locations.

Aufgaben

• Provide Tier 1 and Tier 2 end-user support across locations.
• Deploy, configure, troubleshoot HP devices and Cisco UC phones.
• Perform PC imaging and hardware refreshes.
• Support EMR and Practice Management apps; escalate as needed.
• Manage requests via ServiceNow.
• Provide remote support using Bomgar.

Kenntnisse

Tier 1/2 Support

Desktop Support

HP Desktops & Laptops

Printers & Cisco UC Phones

ServiceNow

Remote Support Tools

Windows 11 / M365 / Outlook / Teams /

EMR / Practice Management Apps

Network Troubleshooting (LAN/WAN)

Onsite Travel

Tools

Bomgar

ServiceNow

Jobbeschreibung

TEKsystems seeks an IT Coordinator to provide onsite technical support for multiple locations, acting as the primary hands-on IT resource for clinicians and staff. You will manage desktop technologies, hardware deployments, and network refresh initiatives in a fast-paced healthcare environment.

The role requires strong enterprise desktop support experience, excellent customer service, and the ability to work independently while traveling between clinic sites in Brownsville, TX.