Onsite IT Support Specialist – Hardware & Apps

Family Dollar; Chesapeake (VA); On-site; USD 67,000 - 83,000; Full time

Job summary

Family Dollar Chesapeake is seeking a Technical Support Specialist for full-time, onsite employment at the Store Support Center. You will provide second level technical and operational support for enterprise software applications and hardware, handling hardware setup, software installation, and incident management.

The role requires strong communication, problem solving, and the ability to perform hands-on maintenance, with occasional off-hours coverage and collaboration with Facilities and IT

Qualifications

• Bachelor's degree in computer science or related field.
• 3+ years of relevant IT experience OR 8+ years of equivalent progressive experience.
• Certifications such as CompTIA A+, Network+, or Security+ are preferred.

Responsibilities

• Setup, install, maintain, support, repair/replacement, and moves of company hardware (PCs, laptops, printers, scanners).
• Refresh/replacement of hardware beyond end of life.
• Support iPads and software installation for SSC and field users.
• Manage incidents via ServiceNow and ensure SLAs are met.
• Document incidents and requests for reporting.
• Provide hands-on tech support for applications, programming, and enterprise end users.
• Perform root cause analysis and maintain documentation.
• Coordinate with Facilities for equipment moves.

Skills

IT experience

Root cause analysis

Verbal communication

Written communication

Time management

Independent worker

Education

Bachelor's degree in Computer Science or related field

8+ years of equivalent progressive experience

Job description

Family Dollar Chesapeake is seeking a Technical Support Specialist for full-time, onsite employment at the Store Support Center. You will provide second level technical and operational support for enterprise software applications and hardware, handling hardware setup, software installation, and incident management.

The role requires strong communication, problem solving, and the ability to perform hands-on maintenance, with occasional off-hours coverage and collaboration with Facilities and IT