On-Site IT Help Desk Specialist

AIDS Healthcare Foundation; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

AIDS Healthcare Foundation is seeking a Help Desk Analyst to provide frontline IT support for hardware, software, and peripherals, helping end users resolve issues efficiently on campus in Los Angeles.

You will respond to inquiries, document service tickets, adhere to SLA timelines, and perform root-cause analysis to prevent recurrent problems. The role covers desktops, laptops, mobile devices, and videoconferencing equipment in a demanding, on-site environment.

Qualifications

• Front-line IT support for hardware, software, and peripherals.
• Respond to, document, and resolve service tickets within SLA.
• Perform root cause analysis and develop preventive checklists.
• Support desktops, laptops, mobile devices, and videoconferencing equipment.

Responsibilities

• Respond to user inquiries and assess problems with IT equipment.
• Provide frontline technical support and resolve end-user issues.
• Escalate complex issues to appropriate IT staff when needed.
• Document resolutions and maintain tickets.

Skills

Customer support

Troubleshooting

Problem solving

Ticketing systems

SLA adherence

Communication

Job description

AIDS Healthcare Foundation is seeking a Help Desk Analyst to provide frontline IT support for hardware, software, and peripherals, helping end users resolve issues efficiently on campus in Los Angeles.

You will respond to inquiries, document service tickets, adhere to SLA timelines, and perform root-cause analysis to prevent recurrent problems. The role covers desktops, laptops, mobile devices, and videoconferencing equipment in a demanding, on-site environment.