Mac IT Support Specialist — On-Site + Relocation Help

OpenAI; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

OpenAI is seeking an IT Support Specialist to join our team in San Francisco. This role involves serving as the first point of contact for hardware, software, and network issues. Responsibilities include troubleshooting support requests, managing vendor relationships, and improving IT processes. The ideal candidate will have strong expertise in macOS and excellent communication skills. We offer relocation assistance for new employees. Join us in promoting AI for the benefit of humanity.

Qualifications

• Strong customer-focused mindset with clear communication.
• Proficient in troubleshooting hardware and software issues.
• Experience with vendor management and procurement.

Responsibilities

• Act as frontline IT support for hardware, software, and network issues.
• Collaborate across teams for seamless employee experiences.
• Manage vendors and maintain equipment inventory.

Skills

Technical expertise in macOS

Identity and device management (e.g., Azure AD, Jamf, Intune)

Collaboration tools (Google Workspace, Office 365, Slack)

Excellent communication skills

Troubleshooting and problem solving

Experience with ServiceNow

Attention to detail

Customer-first mindset

Tools

Google Workspace

Office 365

Slack

Atlassian products

ServiceNow

Job description

OpenAI is seeking an IT Support Specialist to join our team in San Francisco. This role involves serving as the first point of contact for hardware, software, and network issues. Responsibilities include troubleshooting support requests, managing vendor relationships, and improving IT processes. The ideal candidate will have strong expertise in macOS and excellent communication skills. We offer relocation assistance for new employees. Join us in promoting AI for the benefit of humanity.