Onsite IT Support Specialist for Manufacturing Plants

U-Haul International, Inc.; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full Medical Coverage

401(k) Savings Plan

Life Insurance

Tuition Reimbursement Program

Employee Assistance Program

Job summary

U-Haul International, Inc. is seeking a Computer Support Specialist to provide remote and onsite IT support across manufacturing plants in Arizona.

You will install, configure, and troubleshoot Windows desktops, laptops, tablets, and mobile devices, and support Microsoft 365 applications. You’ll work with end users, manage Active Directory accounts, and participate in IT projects, with travel between facilities required.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Two (2) or more years of desktop support, technical support, or IT field support experience.
• Strong working knowledge of Windows 11, Microsoft 365, and Active Directory; basic hardware troubleshooting.
• Experience supporting desktops, laptops, mobile devices, and related hardware.
• Experience working in manufacturing, warehouse, or multi-site support environments is a plus.
• Excellent customer service, communication, and problem-solving skills.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.
• Valid driver''s license with the ability to travel regularly between U‑Haul Technical Center, Manufacturing, and Assembly plant locations.

Responsibilities

• Provide technical support via phone, email, remote support, and in-person assistance.
• Travel to U-Haul Technical Center, Manufacturing, and Assembly plants to provide onsite support for end users and IT equipment.
• Install, configure, troubleshoot, and maintain Windows desktops, laptops, tablets, and mobile devices.
• Diagnose and resolve hardware, software, operating system, printer, and peripheral issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications.
• Manage user accounts, passwords, and permissions using Active Directory.
• Image, deploy, replace, and upgrade computer systems using approved deployment tools and processes.
• Support manufacturing-related technology, including label printers, barcode scanners, shop-floor workstations, and other plant systems.
• Install, maintain, and troubleshoot printers, scanners, and multifunction devices.
• Respond to onsite service requests and provide timely resolution for technical issues requiring hands-on support.
• Document incidents, service requests, troubleshooting steps, and resolutions within the company's ticketing system.
• Collaborate with other IT teams when additional expertise, access, or specialized support is required.
• Assist Windows updates, and workstation configuration activities.
• Maintain accurate inventory records for IT assets and equipment.
• Troubleshoot wired and wireless network connectivity issues.
• Follow company security policies and best practices to protect company data and systems.
• Participate in after-hours support, scheduled maintenance, and on-call availability required.
• Assist with office moves, hardware refreshes, technology upgrades, and other IT projects.

Skills

Windows 11

Microsoft 365

Active Directory

Computer hardware troubleshooting

Printers and peripherals

Basic networking (TCP/IP, DNS, DHCP)

Desktop support

Education

Associate degree in IT/CS or related field

Job description

U-Haul International, Inc. is seeking a Computer Support Specialist to provide remote and onsite IT support across manufacturing plants in Arizona.

You will install, configure, and troubleshoot Windows desktops, laptops, tablets, and mobile devices, and support Microsoft 365 applications. You’ll work with end users, manage Active Directory accounts, and participate in IT projects, with travel between facilities required.