Onsite IT Support Specialist - Field Tech & Projects

Allparts, Inc.; Portland (TN); On-site; USD 28,000 - 38,000; Full time

Job summary

Dorman Products in Portland, TN is seeking an IT Support Specialist to serve as onsite technology representative. You will deliver end-user support, assist with technology deployments, and ensure reliable operations across facilities.

This role requires flexibility to support after-hours activities and coordinate with SAP and managed service partners. Ideal candidates have 0-3 years IT experience, strong customer service and communication skills, and a drive to improve service delivery.

Qualifications

• 0–3 years of IT experience required.
• Strong customer service and communication skills are essential.
• Ability to learn and adapt to enterprise tech and processes.
• Experience with endpoint devices and IT support procedures preferred.
• Familiarity with SAP or similar enterprise systems is a plus.

Responsibilities

• Support endpoint devices and workplace technologies across sites.
• Perform equipment deployment, replacement, and lifecycle activities.
• Resolve incidents and fulfill service requests per SLAs.
• Provide hands-on support for infrastructure, networking, security, and applications.

Skills

IT experience

Customer service

Communication

Education

Associate degree in IT or related field

Equivalent combination of education and experience

Job description

Dorman Products in Portland, TN is seeking an IT Support Specialist to serve as onsite technology representative. You will deliver end-user support, assist with technology deployments, and ensure reliable operations across facilities.

This role requires flexibility to support after-hours activities and coordinate with SAP and managed service partners. Ideal candidates have 0-3 years IT experience, strong customer service and communication skills, and a drive to improve service delivery.