IT Support Specialist

Dorman Products; Portland (TN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401k with company match

Employee stock purchase plan

Job summary

Dorman Products is seeking an IT Field Support Specialist to serve as the onsite technology representative, delivering exceptional end-user experiences while supporting enterprise initiatives, facility operations, and critical systems.

The role is on site Monday through Friday, 8AM to 4:30PM, supporting endpoint devices, printers, networking, and SAP-related services, with opportunities to participate in office moves, expansions, and technology deployments.

Qualifications

• 0-3 years of IT experience.
• Associate degree in Information Technology or related field preferred.
• Equivalent combination of education and experience considered.

Responsibilities

• Provide on-site IT end-user support for endpoint devices, printers, scanners, RF devices, and conferencing solutions.
• Handle equipment deployment, replacement, refresh, and lifecycle activities.
• Resolve incidents and fulfill service requests according to established SLAs.
• Support infrastructure, networking, security, and application teams as needed.
• Participate in office moves, facility expansions, and technology refresh projects.
• Assist with evenings/weekends maintenance windows and go-live activities.
• Maintain site documentation, runbooks, SOPs, and knowledge articles.
• Engage with site leadership and business partners to build trusted relationships.

Skills

IT support

Customer service

Communication skills

End-user support

Education

Associate degree in IT

Equival ent combination of education and experience

Job description

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,800 employees across 29 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Reaching a revenue of $2.13 billion in 2025, Dorman is publicly traded under the stock ticker DORM.

Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Job Summary

The Field Support Specialist / IT Support Specialist serves as Dorman's onsite technology representative and is responsible for delivering exceptional end-user experiences while supporting enterprise technology initiatives, facility operations, and business‑critical systems. This role requires flexibility to support projects, technology deployments, major incidents, site expansions, acquisitions, office relocations, warehouse operations, and occasional after‑hours activities. The position acts as the primary smart hands resource for End User Services, Technical Services, Information Security, SAP, and managed service partners. Field Support Specialists are expected to proactively identify opportunities for service improvement, maintain operational readiness, and contribute to the successful execution of IT initiatives across the enterprise.

This role is on site Monday through Friday, 8AM to 4:30PM.

Primary Duties

Technology Support

• Support endpoint devices, workplace technology, warehouse technologies, printers, scanners, RF devices, telephony, and conferencing solutions.
• Perform equipment deployment, replacement, refresh, and lifecycle activities.
• Resolve incidents and fulfill service requests according to established service levels.
• Provide hands‑on support for infrastructure, networking, security, and application teams.

Project Delivery

• Participate in office moves, facility expansions, technology refreshes, acquisitions, warehouse projects, and infrastructure deployments.
• Support implementation activities during evenings, weekends, or maintenance windows when required.
• Assist with project planning, testing, validation, and go‑live activities.

Operational Excellence

• Maintain site documentation, runbooks, SOPs, and knowledge articles.
• Identify recurring issues and recommend improvement opportunities.
• Participate in cross‑functional training and rotational development programs.
• Support major incident response and business continuity activities.

Customer Engagement

• Build strong relationships with contributors, site leadership, and business partners.
• Serve as a trusted technology advisor for supported facilities.

Qualifications

Key Expectations

• Execute standard support procedures independently.
• Support device deployments and technology rollouts.
• Participate in project activities as assigned.
• Develop technical and business knowledge of Dorman operations.
• Demonstrate strong customer service and communication skills.

Typical Scope

• Single location support
• Assigned project participation
• Standard incident resolution
• Asset deployment and lifecycle execution

Education / Experience

Experience

• 0-3 years of IT experience

Education

• Associate degree in Information Technology or related field preferred
• Equivalent combination of education and experience considered

Benefits

• Medical, dental, vision, basic life insurance
• Paid time off (sick/vacation), and Paid Parental Leave
• Paid holidays, floating holidays, and paid time off starting in their first year of employment depending on hire date
• 401k retirement plan (with company match and profit‑sharing)
• Discounted Employee Stock Purchase Plan

The US base salary range for this full‑time position is $20.14 to $27.26. This role is also eligible for a bonus. The actual base pay offered to the successful candidate will depend on multiple factors, including but not limited to job‑related knowledge and skills, experience, business needs, geographical location, and internal pay equity. Compensation decisions are made based on the specific facts and circumstances of each role and candidate.

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V. www.DormanProducts.com