Onsite IT Support & Field Tech — End-User Champion

Dorman Products; Portland (OR); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Paid Parental Leave

401k with company match

Discounted Employee Stock Purchase

Job summary

Dorman Products is seeking a Field Support Specialist / IT Support Specialist to serve as onsite technology representative, delivering exceptional end-user experiences while supporting enterprise initiatives, facility operations, and business-critical systems at our Portland, OR location.

This on-site role runs Monday–Friday, 8:00 AM to 4:30 PM, and involves equipment deployment, incident resolution, project planning, and cross-functional collaboration with End User Services, SAP, and security

Qualifications

• 0-3 years IT experience
• Associate degree in Information Technology or related field preferred
• Strong customer service and communication skills

Responsibilities

• Provide on-site technology support for end users and facilities
• Deploy, replace, refresh, and lifecycle IT equipment
• Resolve incidents and fulfill service requests per SLAs
• Collaborate with infrastructure, security, SAP, and service partners

Skills

Customer service

Communication

End-user support

IT operations

Equipment deployment

Problem solving

Team collaboration

Time management

Education

Associate degree in Information Technology

Equivalent combination of education and experience

Tools

Endpoint management tools

Job description

Dorman Products is seeking a Field Support Specialist / IT Support Specialist to serve as onsite technology representative, delivering exceptional end-user experiences while supporting enterprise initiatives, facility operations, and business-critical systems at our Portland, OR location.

This on-site role runs Monday–Friday, 8:00 AM to 4:30 PM, and involves equipment deployment, incident resolution, project planning, and cross-functional collaboration with End User Services, SAP, and security