Onsite IT Support Specialist – End-User Tech & Projects

Addison Group; Chantilly (VA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Addison Group in Chantilly, VA is seeking an IT Support Specialist I to join our Technology Team. The role provides end-user desktop support (remote and in-person), handles Tier 1–2 tickets, and participates in technology implementation projects to improve operations.

The ideal candidate has 8+ years of technical experience, a/bachelor-level degree or equivalent, and strong customer service skills. On-site schedule with potential project work and on-call hours are involved.

Qualifications

• 8+ years of technical experience with hardware/software.
• Bachelor’s degree or equivalent experience.
• Experience working in Windows and virtualized environments.
• Ability to utilize an ITSM system for change and incident management.
• Microsoft training and related certifications are a plus.
• Strong interpersonal, organizational and customer service skills.
• Ability to work flexible/extended hours or on-call schedule.
• Able to work independently and effectively with remote team members.

Responsibilities

• Create, review and triage Tier 1-2 tickets promptly.
• Support project work for technology tool implementations.
• Provide end-user desktop support remotely or on-site.
• Deliver professional customer service and update ticket statuses.
• Install and configure computers, monitors and printers.
• Assist with system administration tasks including server upgrades and patches.
• Create process diagrams and documentation.
• Coordinate software/firmware upgrades with vendors.
• Attend meetings and report status to leadership.
• Assist with other projects as required.
• Escalate issues when needed.
• Document solutions and updates for identified issues.
• Train and mentor junior team members.
• Participate in team meetings and feedback sessions.

Skills

Technical experience

Windows environments

ITSM systems

Customer service

On-call flexibility

Remote collaboration

Education

Bachelor’s degree or equivalent experience

Microsoft certifications

Tools

ITSM system

Job description

Addison Group in Chantilly, VA is seeking an IT Support Specialist I to join our Technology Team. The role provides end-user desktop support (remote and in-person), handles Tier 1–2 tickets, and participates in technology implementation projects to improve operations.

The ideal candidate has 8+ years of technical experience, a/bachelor-level degree or equivalent, and strong customer service skills. On-site schedule with potential project work and on-call hours are involved.