Onsite IT Support Specialist: End-User & System Expert

CSZNet Inc.; Washington (District of Columbia); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

CSZNet Inc. in Washington, DC is seeking an IT Specialist to provide comprehensive technical support to district end users, resolve incidents, configure systems, and assist with enterprise applications.

The role involves front-line assistance, troubleshooting, workstation setup, imaging, deployments, and collaboration with system administrators, infrastructure teams, and vendors to keep IT operations running smoothly.

Qualifications

• Experience providing IT support to end users
• Ability to troubleshoot hardware and software issues
• Experience with account access and identity management
• Experience documenting procedures in a ticketing system

Responsabilités

• Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person.
• Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels.
• Assist users with account access, password resets, MFA issues, and general identity-management tasks.
• Perform workstation setup, imaging, deployment, and peripheral configuration.
• Support enterprise applications and departmental systems, including specialized tools.
• Conduct root-cause analysis and implement long-term solutions for recurring problems.
• Document all interactions and technical procedures accurately in the ticketing system.
• Escalate issues appropriately and collaborate with system administrators, infrastructure teams, and vendors.
• Manage user accounts, security groups, file permissions, and access requests.
• Provide guidance, mentorship, and knowledge-sharing with support staff.
• Assist with system upgrades, patching, deployments, and lifecycle management of workstations.
• Educate users on IT policies, procedures, and best practices.

Description du poste

CSZNet Inc. in Washington, DC is seeking an IT Specialist to provide comprehensive technical support to district end users, resolve incidents, configure systems, and assist with enterprise applications.

The role involves front-line assistance, troubleshooting, workstation setup, imaging, deployments, and collaboration with system administrators, infrastructure teams, and vendors to keep IT operations running smoothly.