Onsite IT Support Specialist - End-User Expert

Akraya, Inc.; Town of Fishkill (NY); On-site; USD 37,000 - 43,000; Full time

Job summary

Akraya is seeking a customer-focused IT Support Specialist to provide high-quality technology assistance for employees across headquarters, stores, regional offices, and remote locations. You will diagnose, troubleshoot, and resolve hardware, application, and tech issues while delivering an exceptional employee experience.

The role requires strong technical troubleshooting and interpersonal skills, with ability to support users onsite and remotely as needed.

Qualifications

• Experience providing end-user IT/technical support in fast-paced settings.
• Proven ability to diagnose and resolve hardware and software issues.

Responsibilities

• Provide responsive technical support for hardware, applications and technology issues.
• Diagnose, troubleshoot and elevate issues using established processes and tools.
• Deliver a positive technology experience through in-person and remote support.
• Maintain service quality and customer satisfaction while meeting SLAs.
• Keep stakeholders informed while handling multiple requests efficiently.

Skills

End-User IT Support

Hardware Troubleshooting

Customer Service

Incident Diagnosis

Technical Support Escalation

Job description

Akraya is seeking a customer-focused IT Support Specialist to provide high-quality technology assistance for employees across headquarters, stores, regional offices, and remote locations. You will diagnose, troubleshoot, and resolve hardware, application, and tech issues while delivering an exceptional employee experience.

The role requires strong technical troubleshooting and interpersonal skills, with ability to support users onsite and remotely as needed.