IT Support Specialist : 26-02871

Akraya, Inc.; Town of Fishkill (NY); On-site; USD 37,000 - 43,000; Full time

Job summary

Akraya is seeking a customer-focused IT Support Specialist to provide high-quality technology assistance for employees across headquarters, stores, regional offices, and remote locations. You will diagnose, troubleshoot, and resolve hardware, application, and tech issues while delivering an exceptional employee experience.

The role requires strong technical troubleshooting and interpersonal skills, with ability to support users onsite and remotely as needed.

Qualifications

• Experience providing end-user IT/technical support in fast-paced settings.
• Proven ability to diagnose and resolve hardware and software issues.

Responsibilities

• Provide responsive technical support for hardware, applications and technology issues.
• Diagnose, troubleshoot and elevate issues using established processes and tools.
• Deliver a positive technology experience through in-person and remote support.
• Maintain service quality and customer satisfaction while meeting SLAs.
• Keep stakeholders informed while handling multiple requests efficiently.

Skills

End-User IT Support

Hardware Troubleshooting

Customer Service

Incident Diagnosis

Technical Support Escalation

Job description

Primary Skills: End-User IT Support (Expert), Hardware & Application Troubleshooting (Advanced), Customer Service & User Experience (Expert), Incident Diagnosis & Resolution (Advanced), Technical Support & Issue Escalation (Advanced) Contract Type: W2 Only Duration: 6+ Months Location: Fishkill, NY (Onsite) Pay Range: $27 - $31 on W2

Job Summary: We are seeking a customer-focused IT Support Specialist to provide high-quality technology support to client. employees across headquarters, stores, regional offices, distribution centers, and remote locations. The role will assess, diagnose, troubleshoot, resolve, or eliminate hardware, application, and technology-related issues while delivering an exceptional employee experience. The ideal candidate will thrive in a fast-paced environment, demonstrate strong technical troubleshooting and interpersonal skills, and maintain a consistently high level of customer service. The candidate must be comfortable supporting users both onsite and remotely when required.

Key Responsibilities:

• Provide responsive and customer-focused technical support by assessing employee hardware, application, and technology issues, requests, and needs.
• Diagnose, troubleshoot, resolve, or elevate technical and procedural issues using multiple support channels, tools, and documented processes.
• Research issues and determine appropriate solutions using established procedures while identifying alternative solutions when needed.
• Deliver a positive technology experience through in-person and virtual support, maintaining a welcoming and professional environment.
• Maintain consistent service quality and customer satisfaction while meeting established performance and service-level expectations.
• Keep stakeholders informed while managing multiple support requests and applying technical and process knowledge to resolve issues efficiently.

Must-Have Skills:

• Strong experience providing end-user IT / technical support in a fast-paced environment.
• Hands-on experience troubleshooting hardware, applications, and technology-related issues.
• Strong customer service and interpersonal skills with the ability to work effectively with users at all organizational levels.
• Ability to diagnose, resolve, and appropriately elevate technical issues using established processes and tools.
• Strong multitasking, problem-solving, communication, and stakeholder-management skills.

Nice-to-Have Skills:

• Experience supporting employees across corporate offices, retail stores, distribution centers, or remote locations.
• Experience working across multiple support channels, including in-person and virtual/remote support.
• Experience working with IT service management processes, ticketing systems, and documented troubleshooting procedures.

Preferred Qualifications:

• Strong customer-focused mindset with a demonstrated commitment to delivering an exceptional technology experience.
• Ability to learn and apply new technical and process knowledge quickly.
• Strong sense of accountability for meeting service and performance metrics.
• Ability to work independently while maintaining effective relationships with business partners and stakeholders.

ABOUT AKRAYA:

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!