Onsite IT Support Specialist: Elevate Tech & Help Users

Socket.dev; Holladay (UT); On-site; USD 52,000 - 75,000; Full time

Job summary

Arete Collective, Salt Lake City, UT, seeks an IT Support Specialist to deliver hands-on and remote technical support for Windows and macOS. You’ll manage tickets from start to finish, troubleshoot issues, and ensure a professional tech experience for all users.

This role emphasizes ownership, collaboration, and continuous learning, with opportunities to contribute to IT initiatives and improve systems. The position is onsite with no remote option.

Qualifications

• 2+ years of experience in IT support, help desk, or service desk environments.
• Strong working knowledge of Windows and macOS operating systems.
• Proficiency with Microsoft Office Suite and remote support tools.
• Experience using ticketing systems (Freshworks, ServiceNow, Zendesk, Jira Service Management, or similar).
• Foundational understanding of networking concepts (IP, DNS, DHCP).
• Clear, professional communication skills — both written and verbal.
• A proactive mindset and strong problem‑solving abilities.
• A genuine desire to learn, grow, and improve systems.

Responsibilities

• Provide Tier 1 and Tier 2 technical support across Windows and macOS systems.
• Support users in person, by phone, chat, and remote tools.
• Install, configure, and troubleshoot laptops, desktops, printers, mobile devices, and peripherals.
• Resolve service desk tickets efficiently, documenting actions and escalating when needed.
• Troubleshoot Microsoft Office applications (Word, Excel, Outlook, Teams) and other business software.
• Assist with user accounts, permissions, and system access in partnership with the Systems Administrator.
• Maintain accurate asset inventory and IT documentation.
• Collaborate with the broader IT team to resolve more complex technical challenges.
• Research and explore new technologies with curiosity and initiative.
• Contribute to departmental projects and continuous improvement efforts.

Skills

Windows OS

macOS

Office Suite

Remote support

Ticketing systems

Networking basics

Communication skills

Problem solving

Team collaboration

Education

IT degree or related field

CompTIA A+

Tools

Freshworks

ServiceNow

Zendesk

Jira Service Management

Job description

Arete Collective, Salt Lake City, UT, seeks an IT Support Specialist to deliver hands-on and remote technical support for Windows and macOS. You’ll manage tickets from start to finish, troubleshoot issues, and ensure a professional tech experience for all users.

This role emphasizes ownership, collaboration, and continuous learning, with opportunities to contribute to IT initiatives and improve systems. The position is onsite with no remote option.