Onsite IT Support Specialist - Customer-First Tech Help

Apex Systems; Denver (CO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401K program

Health Savings Account (HSA)

Employee Assistance Program (EAP)

ESPP (Employee Stock Purchase Plan)

Discounts

Job summary

Everforth Apex is seeking an IT Support Specialist in Denver to provide Tier 1 support for internal employees, resolving hardware, software, and account issues with a focus on customer experience.

You will manage tickets in Jira/ServiceNow/Zendesk, support Microsoft 365, handle onboarding/offboarding, troubleshoot daily issues, and collaborate with teammates to escalate complex problems.

Qualifications

• Experience in an IT help desk or service desk role.
• Experience with ticketing systems (Jira/ServiceNow/Zendesk).
• Proficient in Microsoft 365/Office 365 support.
• Experience onboarding and offboarding users.
• Strong hardware and software troubleshooting skills.
• Excellent customer service and communication abilities.
• Ability to explain technical concepts to non-technical users.
• Detail-oriented and process-driven mindset.
• Azure experience is a plus.

Responsibilities

• Provide Tier 1 IT support to internal employees.
• Manage and resolve tickets in the ticketing system.
• Assist with employee onboarding and offboarding.
• Troubleshoot day-to-day technical issues.
• Communicate updates on open issues to users.
• Collaborate with teammates to escalate complex problems.

Skills

Help Desk

Ticketing systems

Microsoft 365 support

User onboarding/offboarding

Hardware/software troubleshooting

Customer service/communication

Explain concepts to non-technical

Attention to detail

Azure experience

Tools

Jira

ServiceNow

Zendesk

Job description

Everforth Apex is seeking an IT Support Specialist in Denver to provide Tier 1 support for internal employees, resolving hardware, software, and account issues with a focus on customer experience.

You will manage tickets in Jira/ServiceNow/Zendesk, support Microsoft 365, handle onboarding/offboarding, troubleshoot daily issues, and collaborate with teammates to escalate complex problems.