Lead IT Help Desk — Elevate End-User Support

bohme; Draper (UT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Benefits

Growth opportunities

Job summary

böhme is seeking a hands-on IT Help Desk Lead in Draper, Utah, to oversee daily support operations and enhance the end-user experience. This role combines leadership with technical execution to ensure reliable IT support across various environments.

The ideal candidate will have over 5 years of IT support experience, strong knowledge of both Windows and Mac systems, and excellent communication skills. Join us to shape and scale IT support in a dynamic organization.

Qualifications

• 5+ years of IT support experience, including 1-2 years in a lead role.
• Strong knowledge of mobile device management and SaaS platforms.
• Experience with retail systems and troubleshooting.

Responsibilities

• Manage ticket queue and SLAs for timely support.
• Develop SOPs and knowledge base articles.
• Monitor support metrics and drive improvements.

Skills

IT support experience

Knowledge of Windows/Mac environments

Communication skills

Problem-solving skills

Experience with ticketing systems

Tools

ServiceNow

Jira Service Management

Zendesk

Job description

böhme is seeking a hands-on IT Help Desk Lead in Draper, Utah, to oversee daily support operations and enhance the end-user experience. This role combines leadership with technical execution to ensure reliable IT support across various environments.

The ideal candidate will have over 5 years of IT support experience, strong knowledge of both Windows and Mac systems, and excellent communication skills. Join us to shape and scale IT support in a dynamic organization.