Onsite IT Support Technician

Astreya; San Bruno (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Astreya is seeking an IT Support professional to provide onsite and remote assistance for desktops, laptops, peripherals, and mobile devices. You will manage tickets, assist with imaging and deployments, and uphold asset labeling and inventory processes.

The role requires strong customer service, troubleshooting skills, and ability to work in a fast-paced environment with strict adherence to SOPs and client guidelines.

Qualifications

• Required: High School Diploma or GED.
• Preferred: Enrollment in IT-related coursework or vocational training.
• Certifications (plus): CompTIA A+ Google IT Support Certificate or similar entry-level credential.

Responsibilities

• Provide onsite and remote end-user support for desktops, laptops, peripherals, and mobile devices.
• Troubleshoot and resolve common hardware and software issues.
• Receive, document, and close requests in ITSM tools (e.g., ServiceNow).
• Assist with workstation deployments, imaging, and asset labeling and tracking.

Skills

Customer service

Communication

Troubleshooting

End-user support

Education

High school diploma

IT coursework preferred

CompTIA A+ / Google IT Support

Tools

ServiceNow

ITSM tools

Job description

Astreya is seeking an IT Support professional to provide onsite and remote assistance for desktops, laptops, peripherals, and mobile devices. You will manage tickets, assist with imaging and deployments, and uphold asset labeling and inventory processes.

The role requires strong customer service, troubleshooting skills, and ability to work in a fast-paced environment with strict adherence to SOPs and client guidelines.