IT Support Specialist: Elevate Tech Service (Onsite)

Denton House Design Studio, LLC; Holladay (UT); On-site; USD 52,000 - 75,000; Full time

Job summary

Denton House Design Studio, LLC is seeking an IT Support Specialist to provide hands-on and remote technical support across Windows and macOS, ensuring a smooth technology experience for all employees in Salt Lake City. This onsite role emphasizes customer service alongside technical problem solving.

You will manage tickets from start to finish, document actions, and collaborate with the Systems Administrator to manage accounts and access.

Qualifications

• 2+ years of IT support or help desk experience.
• Proficient with Windows and macOS.
• Clear written and verbal communication.
• Ability to document actions in ticketing systems.
• Proactive mindset and problem-solving skills.

Responsibilities

• Provide Tier 1 and 2 technical support across Windows and macOS.
• Support users in person, by phone, chat and remote tools.
• Install, configure, and troubleshoot laptops, desktops, printers, and peripherals.
• Resolve service desk tickets and document actions.
• Troubleshoot Microsoft Office apps and business software.
• Assist with user accounts and system access with the Systems Administrator.
• Maintain asset inventory and IT documentation.
• Collaborate with IT team on complex issues.
• Research and explore new technologies with initiative.
• Contribute to IT projects and improvements.

Skills

IT support experience

Windows & macOS

Office 365

Ticketing systems

Networking basics

Strong communication

Proactive problem solving

Willing to learn

Education

Associate’s or bachelor’s degree in IT/CS

Tools

Freshworks

ServiceNow

Zendesk

Jira Service Management

Job description

Denton House Design Studio, LLC is seeking an IT Support Specialist to provide hands-on and remote technical support across Windows and macOS, ensuring a smooth technology experience for all employees in Salt Lake City. This onsite role emphasizes customer service alongside technical problem solving.

You will manage tickets from start to finish, document actions, and collaborate with the Systems Administrator to manage accounts and access.