Onsite IT Support Specialist — Deskside & Exec Tech

TEKsystems; Kansas City (KS); On-site; USD 68,000 - 72,000; Full time

Job summary

TEKsystems is seeking an IT Administrator II to provide hands-on desktop support across the Kansas City headquarters and multiple locations in the assigned territory. You will be a key technical resource for end users, handle incidents, and support IT initiatives while coordinating with site leadership and employees.

The ideal candidate has a solid desktop support foundation, excellent customer service, and professional presence to support all levels of the organization, including executive

Qualifications

• Bachelor's Degree in Computer Science/IT/related field - OPTIONAL WITH ENOUGH EXPERIENCE
• 3-5+ years of desktop or deskside support experience
• Experience supporting Windows environments
• Strong troubleshooting and customer service skills
• Ability to manage multiple priorities independently
• Excellent written and verbal communication skills
• Experience supporting MacOS environments
• Executive or "white glove" support experience
• Experience supporting users in both office and manufacturing environments
• Experience supporting multiple locations or remote sites
• Exposure to project-based IT work

Responsibilities

• Provide desktop and deskside support for end users
• Troubleshoot hardware, software, printer, and connectivity issues
• Support both Windows and MacOS environments
• Manage and resolve tickets through the support queue
• Assist with onboarding and technology deployment for new hires
• Support board meetings, annual meetings, and executive technology needs
• Participate in IT projects and infrastructure initiatives
• Travel to assigned locations to provide onsite support and technology assessments
• Build strong relationships with site contacts and local leadership
• Identify and resolve technology issues proactively across supported locations

Skills

Active directory

apple ios

apple os

Desktop

Troubleshooting

Customer service

Hardware

Help desk

Help desk support

ms sql

ms access

Windows

Windows 10

Office 365

Support

Windows server

O365

Mac

android

Education

Bachelor's Degree in Computer Science/IT/related field

Job description

TEKsystems is seeking an IT Administrator II to provide hands-on desktop support across the Kansas City headquarters and multiple locations in the assigned territory. You will be a key technical resource for end users, handle incidents, and support IT initiatives while coordinating with site leadership and employees.

The ideal candidate has a solid desktop support foundation, excellent customer service, and professional presence to support all levels of the organization, including executive