Onsite IT Support Specialist – Day Shift & Growth

Hireology; Goodfield (IL); On-site; USD 72,000 - 76,000; Full time

Benefits offered by this job

Health Coverage

401(k) and profit sharing

Paid Time Off

Company-paid life and disability

Professional Growth

Meaningful Work

Job summary

Vermeer Midwest in Goodfield, IL is seeking an IT Support Specialist to serve as the primary onsite IT resource for the Goodfield location, supporting Windows workstations, Microsoft 365, and enterprise applications while delivering excellent customer service.

You will troubleshoot issues, assist with onboarding, contribute to cybersecurity initiatives, and travel occasionally to other Central Illinois locations to support projects and deployments.

Qualifications

• Five (5)+ years of relevant IT experience preferred.
• Strong troubleshooting and problem-solving abilities.
• Experience supporting Windows operating systems and Microsoft Office applications.
• Experience supporting Microsoft 365 environments preferred.
• Familiarity with Active Directory, Entra ID, and endpoint management solutions.
• Understanding of networking concepts including TCP/IP, wireless networking, and VPN connectivity.
• Experience with cybersecurity technologies and security best practices.
• Excellent customer service, communication, and time management skills.
• Ability to manage multiple priorities and work independently.
• Valid driver's license and ability to travel as needed.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for employees across multiple locations.
• Troubleshoot and resolve issues involving computers, printers, mobile devices, software, and business systems.
• Configure, deploy, maintain, and support Windows workstations and peripherals.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Assist with employee onboarding and offboarding, including device provisioning and account setup.
• Support cybersecurity initiatives and follow established security standards and best practices.
• Maintain accurate documentation of systems, procedures, and support activities.
• Participate in IT projects involving infrastructure, cloud technologies, and business applications.
• Train and assist users on technology best practices and new system deployments.
• Support enterprise applications including Salesforce, IntelliDealer, and other operational platforms.
• Escalate complex issues when appropriate while maintaining ownership of communication and follow-up.
• Travel occasionally to other Central Illinois locations to provide onsite support and project assistance.

Skills

IT experience

Troubleshooting

Windows support

Microsoft 365

Active Directory

Entra ID

Endpoint management

Networking

Cybersecurity

Customer service

Time management

Travel readiness

Driver's license

Job description

Vermeer Midwest in Goodfield, IL is seeking an IT Support Specialist to serve as the primary onsite IT resource for the Goodfield location, supporting Windows workstations, Microsoft 365, and enterprise applications while delivering excellent customer service.

You will troubleshoot issues, assist with onboarding, contribute to cybersecurity initiatives, and travel occasionally to other Central Illinois locations to support projects and deployments.