Software Support Specialist

Apex Systems; Denver (CO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401K program

Health Savings Account (HSA)

Employee Assistance Program (EAP)

ESPP (Employee Stock Purchase Plan)

Discounts

Job summary

Everforth Apex is seeking an IT Support Specialist in Denver to provide Tier 1 support for internal employees, resolving hardware, software, and account issues with a focus on customer experience.

You will manage tickets in Jira/ServiceNow/Zendesk, support Microsoft 365, handle onboarding/offboarding, troubleshoot daily issues, and collaborate with teammates to escalate complex problems.

Qualifications

• Experience in an IT help desk or service desk role.
• Experience with ticketing systems (Jira/ServiceNow/Zendesk).
• Proficient in Microsoft 365/Office 365 support.
• Experience onboarding and offboarding users.
• Strong hardware and software troubleshooting skills.
• Excellent customer service and communication abilities.
• Ability to explain technical concepts to non-technical users.
• Detail-oriented and process-driven mindset.
• Azure experience is a plus.

Responsibilities

• Provide Tier 1 IT support to internal employees.
• Manage and resolve tickets in the ticketing system.
• Assist with employee onboarding and offboarding.
• Troubleshoot day-to-day technical issues.
• Communicate updates on open issues to users.
• Collaborate with teammates to escalate complex problems.

Skills

Help Desk

Ticketing systems

Microsoft 365 support

User onboarding/offboarding

Hardware/software troubleshooting

Customer service/communication

Explain concepts to non-technical

Attention to detail

Azure experience

Tools

Jira

ServiceNow

Zendesk

Job description

Job#: 3047265

Job Description

IT Support Specialist

Location

Denver, Colorado (Onsite)

Role Overview

We are looking to add an IT Support Specialist to their team. This person will provide Tier 1 support to internal employees, helping resolve hardware, software, and account-related issues while delivering an excellent customer experience.

The role involveS supporting Microsoft 365 environments, managing support tickets, assisting with employee onboarding and offboarding, troubleshooting day-to-day technical issues, and ensuring requests are resolved efficiently. You'll work directly with end users, communicate updates on open issues, and collaborate with teammates to elevate and resolve more complex problems when needed.

Top Skills & Experience

• Help Desk, Service Desk, or IT Support experience
• Experience with a ticketing system (Jira, ServiceNow, Zendesk, etc.)
• Microsoft 365 / Office 365 support
• User onboarding and offboarding
• Hardware and software troubleshooting
• Strong customer service and communication skills
• Ability to explain technical concepts to non-technical users
• Attention to detail and process-oriented mindset
• Azure experience is a plus

Why It's a Good Fit

This is a great opportunity for someone who enjoys helping people, has a customer-first mentality, and wants to grow their career in IT support while working in a collaborative environment. The team values strong communication skills, professionalism, and a positive attitude just as much as technical ability.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides