Onsite IT Support Specialist — Cambridge, MA (Hybrid)

GRVTY; Cambridge (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

100% employer-paid medical and dental

Vision, life, and disability insurance

Tuition reimbursement

Monthly gym allowance

Free parking

Generous paid time off

Casual environment

Job summary

Charles River Analytics, now part of GRVTY, seeks a dedicated Desktop Support Specialist to reinforce our Cambridge, MA IT operations. The role focuses on maintaining our IT infrastructure, managing assets, and delivering high-value user support across Windows and macOS environments.

You will handle device provisioning for new hires, document solutions, and support enterprise applications. This onsite role requires 3 days/week presence and offers competitive benefits and growth opportunities.

Qualifications

• Must be willing to work onsite at the Cambridge, MA site.
• Technical expertise in operating systems, networking, and software applications.
• Experience on IT service desks and with ticketing systems.
• OS support for Windows and macOS (hardware and software).
• 1–2 years in service desk or IT support roles.
• Experience supporting Microsoft 365 products.
• Ability to crouch, crawl, and lift up to 50 lbs.
• Onsite at least 3 days per week (60% onsite / 40% remote) in Cambridge, MA.

Responsibilities

• Respond to and manage incoming support requests via phone, email, or ticketing system.
• Maintain accurate records of IT assets and organize stock.
• Provide comprehensive hardware and network support from basic to advanced levels.
• Document solutions and update knowledge base articles.
• Manage Entra ID and Active Directory accounts, permissions, and security settings.
• Support enterprise applications and systems.
• Oversee Intune device management and deployment for new hires.
• Deploy IT office setup and conduct IT new hire orientation.

Skills

Technical expertise

Service desk experience

OS support

Microsoft 365

Onsite availability

Tools

Intune

Entra ID

Active Directory

Job description

Charles River Analytics, now part of GRVTY, seeks a dedicated Desktop Support Specialist to reinforce our Cambridge, MA IT operations. The role focuses on maintaining our IT infrastructure, managing assets, and delivering high-value user support across Windows and macOS environments.

You will handle device provisioning for new hires, document solutions, and support enterprise applications. This onsite role requires 3 days/week presence and offers competitive benefits and growth opportunities.