Onsite IT Desktop Support Specialist Cambridge

Innovative Embedded Systems Pvt. Ltd. (SIIC IIT Kanpur).; Cambridge (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Charles River Analytics, a GRVTY company, is seeking a dedicated Desktop Support Specialist to join our Cambridge, MA team onsite. You will ensure smooth operation of IT infrastructure, respond to requests, manage assets, and support hardware and network issues.

You will own onboarding of new hires, configure laptops, manage Entra ID/AD, Intune, and enterprise applications. The role requires US citizenship, the ability to lift 50 lbs, and a 60% onsite schedule (3 days/week) in Cambridge, MA.

Qualifications

• Experience in IT service desks and with IT ticketing systems.
• Experience supporting Windows and macOS issues at hardware and software levels.
• US Citizenship Required.

Responsibilities

• Support Management: Respond to and manage incoming support requests via phone, email, or ticketing system
• Asset Management: Maintain accurate records of IT assets and keep asset stock organized
• Technical Support: Provide comprehensive support for hardware and network issues, ranging from basic to advanced levels
• Documentation: Document solutions and update knowledge base articles to enhance support resources
• Entra ID and Active Directory Management: Manage account, permission, and security settings
• Enterprise Applications: Manage and support enterprise applications and systems
• Device Management: Oversee Intune device management, including configuration and deployment of laptops and peripherals for new hires
• Onboarding: Own the deployment of new hire accounts, equipment and IT office setup as well as conducting IT new hire orientation

Skills

IT support

Service desk

Windows

macOS

Networking basics

Microsoft 365

Entra ID / Azure AD

Intune

Onboarding & deployment

Documentation

Onsite coordination

Tools

Active Directory

Intune

Azure AD

Job description

Charles River Analytics, a GRVTY company, is seeking a dedicated Desktop Support Specialist to join our Cambridge, MA team onsite. You will ensure smooth operation of IT infrastructure, respond to requests, manage assets, and support hardware and network issues.

You will own onboarding of new hires, configure laptops, manage Entra ID/AD, Intune, and enterprise applications. The role requires US citizenship, the ability to lift 50 lbs, and a 60% onsite schedule (3 days/week) in Cambridge, MA.