Onsite IT Desktop Support Specialist — Cambridge

Charles River Analytics; Cambridge (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employer-paid medical & dental

Vision, life and disability insurance

Tuition reimbursement

Monthly gym allowance

Paid time off

Job summary

Charles River Analytics in Cambridge, MA is seeking a dedicated Desktop Support Specialist to ensure smooth operation of our IT infrastructure at our Cambridge site. The role involves handling hardware, software, and network issues, deploying new hire accounts, and maintaining IT assets.

The ideal candidate has 1–2 years of service desk experience, strong Microsoft 365 skills, and hands-on experience with Entra ID/Active Directory and Intune.

Qualifications

• US citizenship required.
• Onsite at Cambridge, MA (60% onsite).
• Experience with Microsoft 365 products.
• Experience in IT service desk and IT ticketing systems.
• Ability to lift 50 lbs.

Responsibilities

• Respond to and manage IT support requests via phone, email, or ticketing system.
• Maintain accurate records of IT assets and stock.
• Provide hardware and network issue support from basic to advanced levels.
• Document solutions and update knowledge base articles.
• Manage Entra ID and Active Directory accounts and security settings.
• Oversee Intune device management and deployment for new hires.
• Deploy new hire accounts, equipment and IT office setup, and conduct IT onboarding.

Skills

Service desk experience

Windows OS

macOS support

Microsoft 365

Entra ID / Active Directory

Tools

Intune

Ticketing systems

Microsoft 365 Admin Center

Job description

Charles River Analytics in Cambridge, MA is seeking a dedicated Desktop Support Specialist to ensure smooth operation of our IT infrastructure at our Cambridge site. The role involves handling hardware, software, and network issues, deploying new hire accounts, and maintaining IT assets.

The ideal candidate has 1–2 years of service desk experience, strong Microsoft 365 skills, and hands-on experience with Entra ID/Active Directory and Intune.