Onsite IT Support Specialist – Airport Facilities

Cordoba Corporation; Los Angeles (CA); On-site; USD 88,000 - 92,000; Full time

Benefits offered by this job

Medical and dental insurance

Vision insurance

401k with employer match

Paid vacation and sick leave

9 paid holidays

FSAs: medical, dependent care, and Com

Employee assistance program

Job summary

Cordoba Corporation, a leading engineering and design firm based in California, is seeking an IT Technical Support to handle helpdesk inquiries, diagnose system issues, and manage onboarding/offboarding for staff across the Facilities sector. This role involves hardware/software installs, incident documentation, and coordination for deployments at multiple airport locations.

The ideal candidate has a MIS degree or equivalent with 5+ years of IT support experience, strong Windows and Office 365

Qualifications

• MIS degree or equivalent job experience of five (5) plus years of experience.
• PC Hardware Troubleshooting: capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices; upgrading, replacements, configurations.
• Network Infrastructure Troubleshooting: capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, IP conflict resolution; wireless networks and VPN issues.
• Windows Operating Systems: proficient in the installation, configuration, and administration of Windows 10/11; applying security patches, updates, and drivers.
• Microsoft Office 365 Suite: proficient in deploying, troubleshooting, and user support for Office and 365; Word, Excel, PowerPoint, Outlook; OneDrive and Teams.
• Must be able to lift at least 40lbs.
• Ability to organize short and long-term tasks and communicate status with clients and management.
• Effective oral and written communication skills; able to explain complex issues to non-technical audiences.
• Ability to work with others; self-starter with results-driven focus.
• Demonstrated experience managing data coordination and conversion projects.

Responsibilities

• Answers incoming customer emails to the Help Desk.
• Follows established procedures to diagnose and troubleshoot system issues.
• Analyzes, determines, and documents reported production outages/incidents.
• Determines severity, impact, and nature of incidents; escalates as needed.
• Communicates clearly with other team members.
• Submits tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
• Complete onboarding or offboarding functions for staff being mobilized or demobilized.
• Performs hardware and software installations.
• Oversees deployments and relocations of staff at various locations throughout the airport footprint.
• Provides IT support at Division-wide sponsored events.
• Provides on-the-job training to new department staff members.
• Provides computer orientation to new staff.

Skills

PC Hardware Troubleshooting

LAN/WAN Troubleshooting

Windows OS

Microsoft Office 365 Suite

Communication

Teamwork

Lift 40 lbs

Education

MIS degree or equivalent

Tools

Freshdesk

IT Service-Now

Job description

Cordoba Corporation, a leading engineering and design firm based in California, is seeking an IT Technical Support to handle helpdesk inquiries, diagnose system issues, and manage onboarding/offboarding for staff across the Facilities sector. This role involves hardware/software installs, incident documentation, and coordination for deployments at multiple airport locations.

The ideal candidate has a MIS degree or equivalent with 5+ years of IT support experience, strong Windows and Office 365