Airport IT Support Technician - Help Desk & Onboarding

Colliers; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Employer-provided healthcare

Paid time off

401(k) retirement plan

Flexible Spending Accounts

Employee Assistance Program

Career growth opportunities

Job summary

Ramos CS, now part of Colliers Engineering & Design, seeks an IT Support Technician to troubleshoot and resolve IT incidents, manage onboarding/offboarding, and provide helpdesk support across IT functions for the Airport Development Group.

The role requires strong Windows 10/11 experience, MS Office 365 proficiency, and the ability to communicate clearly with team members. Compensation ranges from $60,000 to $80,000 per year.

Qualifications

• Bachelor’s degree in computer science or related field preferred or equivalent job experience of 5 years or more.
• Relevant professional licensure & certifications preferred.
• PC hardware troubleshooting including motherboards, power supplies, memory and storage devices.
• Network infrastructure troubleshooting for LAN/WAN, cabling, switches/routers, IP conflicts, wireless and VPN.
• Windows 10/11 administration, updates and security patches.
• Microsoft Office 365 deployment, troubleshooting and user support across Word, Excel, PowerPoint, Outlook, OneDrive and Teams.

Responsibilities

• Answer incoming Help Desk emails.
• Diagnose and troubleshoot system issues using established procedures.
• Analyze and document production outages or incidents.
• Determine severity and impact of incidents; escalate when needed.
• Communicate clearly with team members.
• Submit tickets in Freshdesk and IT Service-Now.
• Complete onboarding or offboarding of staff.
• Perform hardware and software installations.
• Oversee deployments and relocations across the airport footprint.
• Provide IT support at division-wide events.
• Provide on-the-job training to new department staff.

Skills

Hardware troubleshooting

Network troubleshooting

Windows OS

MS Office 365

English communication

Education

Bachelor’s degree in computer science or related field

5+ years equivalent experience

Tools

Freshdesk

ServiceNow

Job description

Ramos CS, now part of Colliers Engineering & Design, seeks an IT Support Technician to troubleshoot and resolve IT incidents, manage onboarding/offboarding, and provide helpdesk support across IT functions for the Airport Development Group.

The role requires strong Windows 10/11 experience, MS Office 365 proficiency, and the ability to communicate clearly with team members. Compensation ranges from $60,000 to $80,000 per year.