IT Support Technician – Airport IT & Onsite Deployments

Colliers Engineering & Design; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Employer-Provided Healthcare

Paid Time Off

Retirement Planning

Flexible Spending Accounts

Employee Wellness & Support

Career Growth

Job summary

Ramos Consulting Services, now part of Colliers Engineering & Design, seeks an IT Support Technician to troubleshoot hardware and software, diagnose outages, and manage onboarding/offboarding. You will provide desktop and network support across the airport footprint, using Freshdesk and IT Service-Now for ticketing, and assist with event IT needs.

The role requires a Bachelor's degree or 5+ years of related experience, with strong English communication and proficiency in Windows 10/11 and

Qualifications

• Bachelor's degree in computer science or related field preferred or equivalent job experience of 5 years or more.
• Relevant Professional Licensure & Certifications preferred.
• PC Hardware Troubleshooting: capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices.
• Network Infrastructure Troubleshooting: capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution.
• Windows Operating Systems: proficient in installation, configuration, and administration of Windows 10/11 with security patches and updates.
• Microsoft Office 365 Suite: proficient in deploying, troubleshooting, and providing user support for MS Office/365.
• Ability to read, write and understand English for purposes of comprehending written communications and instructions.

Responsibilities

• Answer incoming customer emails to the Help Desk.
• Follow procedures to diagnose and troubleshoot system issues.
• Analyze, determine, and document reported outages/incidents.
• Determine severity, impact, and nature of incidents and escalate as needed.
• Communicate clearly with other team members.
• Submit tickets in Freshdesk, IT Service-Now, and related tracking systems.
• Complete onboarding or offboarding for staff.
• Perform hardware and software installations.
• Oversee deployments and relocations of staff across locations.
• Provide IT support at division-wide events.
• Provide on-the-job training to new staff.

Skills

Hardware Troubleshooting

Network Troubleshooting

Windows Administration

English Communication

Help Desk Support

Education

Bachelor's degree or equivalent experience

5+ years related experience

Tools

Freshdesk

IT Service-Now

Office 365

OneDrive

Teams

Job description

Ramos Consulting Services, now part of Colliers Engineering & Design, seeks an IT Support Technician to troubleshoot hardware and software, diagnose outages, and manage onboarding/offboarding. You will provide desktop and network support across the airport footprint, using Freshdesk and IT Service-Now for ticketing, and assist with event IT needs.

The role requires a Bachelor's degree or 5+ years of related experience, with strong English communication and proficiency in Windows 10/11 and