Onsite IT Support Specialist

TEKsystems; Pleasanton (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

HSA

Transportation benefits

PTO

Job summary

TEKsystems in Pleasanton, CA seeks an IT Support Analyst to provide first-line technical support to employees and contractors. You will resolve hardware, software, account, and network issues with a strong focus on customer service and timely resolution.

Responsibilities include onsite desktop and device support, ticketing in ServiceNow, onboarding/offboarding, MFA and password resets, and AV support for meetings.

Qualifications

• 3+ years of experience in a Help Desk, Service Desk, Desktop Support, or similar IT support role.
• Experience supporting Windows and/or macOS environments.
• Working knowledge of Microsoft 365 applications and services.
• Understanding of basic networking concepts, including DNS, DHCP, and Wi‑Fi connectivity.
• Experience using ticketing and asset management systems such as ServiceNow.
• Experience with remote support tools, including Bomgar or similar platforms.
• Proficiency troubleshooting hardware, software, and user access issues.
• Strong customer service, communication, and interpersonal skills.
• Ability to work independently and effectively manage multiple priorities.
• Experience documenting technical issues and resolutions within a ticketing system.
• Ability to work onsite Monday through Friday during standard business hours.

Responsibilities

• Provide first-level technical support for hardware, software, network, and user account issues.
• Deliver onsite support for desktops, laptops, printers, mobile devices, conference room technology, and peripheral equipment.
• Troubleshoot and resolve common technical issues, escalating more complex incidents to senior support teams when necessary.
• Create, document, update, and close tickets within ServiceNow while maintaining accurate resolution notes.
• Support employee onboarding and offboarding activities, including device deployment, account provisioning, and access management.
• Assist users with password resets, multifactor authentication (MFA), and access requests.
• Install, configure, and support standard business applications and security tools.
• Maintain hardware inventory, asset tagging, and equipment tracking through ServiceNow and asset management tools.
• Coordinate shipment of laptops and IT equipment to remote employees and new hires.
• Facilitate the return and recovery of company-owned hardware from departing employees.
• Provide audio/visual support for meetings, executive presentations, town halls, and conference room technology.
• Follow established IT processes, knowledge base documentation, and escalation procedures.
• Deliver professional, customer-focused support while communicating effectively with end users.
• Participate in occasional after-hours or weekend support as business needs require.

Job description

TEKsystems in Pleasanton, CA seeks an IT Support Analyst to provide first-line technical support to employees and contractors. You will resolve hardware, software, account, and network issues with a strong focus on customer service and timely resolution.

Responsibilities include onsite desktop and device support, ticketing in ServiceNow, onboarding/offboarding, MFA and password resets, and AV support for meetings.