Onsite IT Support Specialist

Acosta Group; Maryland Heights (MO); Vor Ort; USD 30.000 - 32.000; Vollzeit

Zusammenfassung

Premium Retail Services, a part of Acosta Group, is seeking an IT Support Specialist to deliver hands-on technical support for hardware, software, and networks in a five-day-onsite role based in St. Louis, MO.

The position emphasizes serving as the face of IT for associates and requires strong communication and ticket-management skills. You will work with IT teams to maintain asset inventory, adhere to security standards, and drive service improvements.

Qualifikationen

• High School Diploma or GED required.
• Associates or Bachelors Degree in Computer Science or related field preferred.
• Industry Certifications are a plus (e.g. CompTIA A+, Microsoft Certified, ITIL).

Aufgaben

• Provide hands-on technical support for hardware, software, and network issues.
• Troubleshoot and resolve incidents; escalate complex issues when needed.
• Communicate with non-technical users to diagnose problems and provide solutions.
• Collaborate with IT teams to ensure seamless operations.
• Manage support tickets using ITSM tools and prioritize tasks.

Kenntnisse

IT Asset Management

ITSM platforms

Network troubleshooting

Technical communication

Time management

Problem solving

Independent worker

Ausbildung

High School Diploma or GED

Associates or Bachelors Degree in CS or related

Tools

ServiceNow

Jira

Jobbeschreibung

Premium Retail Services, a part of Acosta Group, is seeking an IT Support Specialist to deliver hands-on technical support for hardware, software, and networks in a five-day-onsite role based in St. Louis, MO.

The position emphasizes serving as the face of IT for associates and requires strong communication and ticket-management skills. You will work with IT teams to maintain asset inventory, adhere to security standards, and drive service improvements.