IT Support Technician I – Onsite & Remote Help Desk

Core & Main LP; St. Louis (MO); On-site; USD 52,000 - 70,000; Full time

Job summary

Core & Main, based in St. Louis, MO, seeks a Level 1 IT Support specialist to ensure operational efficiency across locations. The role covers onsite and remote support for computing hardware and software, with travel to assimilate new mergers and acquisitions to Core & Main standards.

Responsibilities include diagnosing incidents, setting up hardware at new sites, assisting new associates, meeting SLAs, and maintaining a robust knowledge base. Overnight on-call support is required per rotation.

Qualifications

• HS Diploma or GED strongly preferred.
• Specialized skills training/certification may be required.
• Generally, 1-2 years of experience in area of responsibility.

Responsibilities

• Responds to inbound phone calls, email, or web tickets; provides proactive service in the diagnosis and resolution of incidents, problems, and requests for all existing computer hardware and software, output devices, mobile devices, and ERP applications.
• Physically sets up, maintains and monitors hardware at new Core & Main locations.
• Assists new associates logging into machines and provides support functions.
• Works to meet agreed Service Level Agreements.
• Ensures the Help Desk maintains a high level of customer service.
• Makes recommendations to streamline support processes. Maintains knowledge base.
• Assists in escalation of incidents to correct level 2 support when appropriate.
• Maintains documentation of work history of personal computers and equipment.
• Sets up new PCs. Troubleshoots printers, passwords, emails, Standard Windows Applications, Internet Access, network connectivity issues, etc.
• Provides on-call support after hours based on established rotation schedules.

Education

HS Diploma or GED

A+, MCP, MCSE certifications

Bachelor's degree preferred

Job description

Core & Main, based in St. Louis, MO, seeks a Level 1 IT Support specialist to ensure operational efficiency across locations. The role covers onsite and remote support for computing hardware and software, with travel to assimilate new mergers and acquisitions to Core & Main standards.

Responsibilities include diagnosing incidents, setting up hardware at new sites, assisting new associates, meeting SLAs, and maintaining a robust knowledge base. Overnight on-call support is required per rotation.