Senior Operations Support & Customer Experience Specialist

Acosta, Inc.; Missouri; On-site; USD 23,000 - 25,000; Full time

Job summary

Premium Retail Services, LLC, part of Acosta Group, is seeking a customer-focused professional to join our team in Missouri. The role combines premium customer service with merchandising knowledge and software administration, including Walmart Volt and Premium 360, along with onboarding and eLearning support.

You will handle calls, chats, texts, and emails, document issues, and coordinate with internal partners to resolve inquiries while maintaining professional communication and accuracy.

Qualifications

• High school diploma or equivalent.
• Experience in a contact center or office required.
• Microsoft Office tools required.
• Retail or merchandising experience a plus.

Responsibilities

• Answer calls professionally and assist via chat, text, and email.
• Provide Walmart Volt software administration and related tools.
• Support onboarding, Premium 360, and eLearning.
• Document issues with clear grammar and spelling.
• Escalate trends to supervisor as needed.
• Perform routine quality checks and assist with daily OSC operations.

Skills

Professional phone etiquette

Typing

Formal business writing

Education

High school

Tools

Microsoft Office

Job description

Premium Retail Services, LLC, part of Acosta Group, is seeking a customer-focused professional to join our team in Missouri. The role combines premium customer service with merchandising knowledge and software administration, including Walmart Volt and Premium 360, along with onboarding and eLearning support.

You will handle calls, chats, texts, and emails, document issues, and coordinate with internal partners to resolve inquiries while maintaining professional communication and accuracy.