Onsite IT Support Tech: Hardware & Assets

Acosta, Inc.; Maryland Heights (MO); On-site; USD 30,000 - 32,000; Full time

Job summary

Premium Retail Services, part of Acosta Group, is seeking an IT Support Specialist to power the day-to-day technology experience of our associates in Maryland Heights. You will own deployment, configuration, asset inventory, and hands-on support across hardware, software, and network environments.

This full-time onsite role requires five days on site with occasional travel between two local offices, focusing on service excellence, asset management, and ITSM processes.

Qualifications

• Two years of technical support experience required.
• Proficient with ITSM tools for incident management.
• Strong communication and documentation skills.

Responsibilities

• Provide hands-on technical support for hardware, software, and network issues.
• Troubleshoot incidents and escalate when necessary.
• Explain solutions clearly to non-technical users.
• Collaborate with IT teams to ensure seamless operations.
• Manage support tickets using ITSM tools with timely resolution.
• Maintain documentation and generate performance reports.
• Uphold security best practices and IT policies.
• Assist in IT projects and update asset inventory.
• Participate in ITSM continuous improvement.
• Perform other duties to support IT operations.

Skills

Customer support

Networking

Documentation

Time management

Education

High School Diploma

Tools

ServiceNow

Jira

Job description

Premium Retail Services, part of Acosta Group, is seeking an IT Support Specialist to power the day-to-day technology experience of our associates in Maryland Heights. You will own deployment, configuration, asset inventory, and hands-on support across hardware, software, and network environments.

This full-time onsite role requires five days on site with occasional travel between two local offices, focusing on service excellence, asset management, and ITSM processes.