Onsite IT Support Specialist

TechClub Inc; Arden Hills (MN); Vor Ort; USD 52.000 - 72.000; Vollzeit

Zusammenfassung

TechClub Inc in Minnesota is seeking a Deskside Support technician to provide frontline IT assistance. Responsibilities include diagnosing straightforward issues, documenting cases in ServiceNow, and supporting Microsoft 365 apps and hardware deployments.

You will collaborate with technical teams, assist with training, and participate in executive meeting support, ensuring secure disposal of equipment per procedures.

Qualifikationen

• Experience providing frontline IT support via phone, email, chat, and in person.
• Ability to diagnose and resolve straightforward IT issues.
• Familiarity with ServiceNow for incident tracking.
• Experience with Microsoft 365 applications.
• Knowledge of asset management and hardware deployment.

Aufgaben

• Provides responsive IT support to end users through phone, email, chat, approved remote-support tools, and face-to-face interactions.
• Diagnoses and resolves defined, straightforward issues involving computers, peripherals, printers, telephony devices, operating systems, cybersecurity applications, web browsers, Microsoft 365 applications and add-ins, VPN client software, Software Center applications, and other supported business applications.
• Uses established procedures, proven troubleshooting methods, and available organizational knowledge to understand issues, select solutions from approved options, validate results, and document completed work.
• Follows established Knowledge Base articles and procedures; identifies outdated or incomplete information and contributes draft content or technical details for KB updates and new articles.
• Documents and maintains incidents, service requests, tasks, asset transactions, and assigned project activities in ServiceNow and other approved tracking tools in accordance with established standards.
• Performs standard hardware and software installations, moves, additions, changes, upgrades, and deployments using approved processes.
• Maintains accurate, real-time hardware deployment, return, and inventory records in ServiceNow Asset Management.
• Identifies recurring user issues and communicates trends or concerns to senior technicians, appropriate support teams, or leadership for further investigation.
• Collaborates with related technical teams and follows established escalation procedures for unresolved, system-level, infrastructure, application, or security-related issues.
• Contributes technical issues, service updates, and validated resolutions to approved collaboration platforms, including Microsoft Teams, Viva Engage or Yammer, and SharePoint.
• Participates in onsite, offsite, and virtual technology support for executive meetings and business-critical events under established procedures or guidance.
• Assists with technology demonstrations, orientation sessions, and employee training.
• Supports eBar activities, as applicable, by following established setup, validation, troubleshooting, and operational support procedures.
• Assists with the secure preparation and disposal of electronic equipment through approved third-party vendors and documented company processes.
• Builds quality into all aspects of work by complying with applicable quality requirements, documented procedures, cybersecurity controls, and asset‑management standards.
• Performs other related duties and assignments as directed by BSC IT Leadership.

Kenntnisse

IT support

Troubleshooting

Microsoft 365

VPN client

Software Center

Cybersecurity apps

Printers

Peripherals

Communication

Documentation

Tools

ServiceNow

SharePoint

Microsoft Teams

Viva Engage

Yammer

Jobbeschreibung

TechClub Inc in Minnesota is seeking a Deskside Support technician to provide frontline IT assistance. Responsibilities include diagnosing straightforward issues, documenting cases in ServiceNow, and supporting Microsoft 365 apps and hardware deployments.

You will collaborate with technical teams, assist with training, and participate in executive meeting support, ensuring secure disposal of equipment per procedures.