Desktop Support Technician – On-Site & M365 Pro

Options Residential Inc; Eagan (MN); On-site; USD 33,000 - 36,000; Full time

Job summary

Options Residential Inc. seeks a Desktop Support Technician to provide IT support for site and community staff across our family of companies. The role includes hardware and software support, and other IT duties in a dynamic environment.

You will work in-office in Eagan, MN, with occasional local travel to community sites in the Twin Cities to deliver technical assistance and maintain systems in a modern M365 environment.

Qualifications

• 2 years experience in an IT Support/Help Desk role preferred.
• An Associates or Bachelors degree in IT, Computer Science, Engineering is preferred, but not required.
• A+ and Network+ certifications is also preferred.
• A Valid Driver's license and auto insurance are also required.

Responsibilities

• Provide IT support for site and community-based staff for Options Residential Inc., Stepping Out, Connections Services, and acquired entities.
• Hardware and software support and other IT duties as assigned.
• Travel locally within the Twin Cities to community sites to provide technical support.

Skills

M365 environment

Ticketing system

Team collaboration

Troubleshooting

Time management

Education

Associates or Bachelors in IT/CS/Engineering

A+ certification

Network+ certification

Driver's license

Tools

Intune

SharePoint

OneDrive

Job description

Options Residential Inc. seeks a Desktop Support Technician to provide IT support for site and community staff across our family of companies. The role includes hardware and software support, and other IT duties in a dynamic environment.

You will work in-office in Eagan, MN, with occasional local travel to community sites in the Twin Cities to deliver technical assistance and maintain systems in a modern M365 environment.