IT Service Desk Specialist - Remote/Onsite Support

Minnesota State Colleges and Universities; Anoka (MN); On-site; USD 54,000 - 81,000; Full time

Job summary

Minnesota State Colleges and Universities in Anoka, MN seeks a Service Desk Specialist to troubleshoot and resolve technology support tickets, both in person and remotely, and to ensure labs and classrooms are properly set up.

This full-time, on-site role may include limited telework with supervisor approval. The position requires strong communication skills for teamwork and one-on-one interactions with students, faculty, and staff.

Qualifications

• One year of experience in IT Help Desk/Service Desk environment.
• One year of experience in customer service environment.
• Demonstrated ability to learn and effectively use new technology.
• Experience with Microsoft applications (e.g. Office, Active Directory, Outlook).

Responsibilities

• Troubleshoot and resolve technology support tickets in person and remotely.
• Ensure technology is properly set up in labs and classrooms; communicate with students, faculty, and staff.

Skills

IT Help Desk

Customer Service

Technical Aptitude

Education

Associate’s degree

IS certification/technical program

Tools

MS Office

Active Directory

Outlook

Job description

Minnesota State Colleges and Universities in Anoka, MN seeks a Service Desk Specialist to troubleshoot and resolve technology support tickets, both in person and remotely, and to ensure labs and classrooms are properly set up.

This full-time, on-site role may include limited telework with supervisor approval. The position requires strong communication skills for teamwork and one-on-one interactions with students, faculty, and staff.