Onsite IT Specialist: Atlanta Network & User Support

AMX

Atlanta (GA)

On-site

USD 55,000 - 75,000

Full time

2 days ago

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Benefits offered by this job

401(k)

Health insurance

Vision insurance

Paid time off

Job summary

AMX seeks an on-site IT Specialist (Level 1) for our Atlanta office. You will be the first point of contact for users in Atlanta and a remote resource for Savannah, Ashford and Dothan locations, resolving hardware, software, account and network issues.

You will own the Atlanta office network day to day, including switches, wireless, firewall and VPN connectivity to our other sites and cloud services, and collaborate with IT leadership and our MSP on changes and projects.

Qualifications

Two or more years in a help desk, desktop support or junior network role.
Strong troubleshooting of Windows hardware failures and software malfunctions, including thin-client and virtual desktop environments.
Working knowledge of networking fundamentals: TCP/IP, subnetting, VLANs, DHCP, DNS, wireless standards, and reading a network diagram.
Hands-on experience with managed switches, wireless access points and firewalls, including basic configuration and troubleshooting. Experience with Cisco Meraki is a strong plus.
Experience configuring and supporting client VPN and site-to-site VPN connections.
Understanding of network security practices: firewall rules, network segmentation, secure remote access and multi-factor authentication.
Experience with Microsoft 365 administration basics: user and group management, Exchange mailboxes and distribution lists, Teams.
Familiarity with help desk ticketing systems for incident tracking and resolution documentation.
Ability to explain technical issues clearly to non-technical users, with strong customer-service instincts.
Ability to work independently as the primary onsite IT resource while effectively collaborating with remote teammates, vendors, and managed service providers.
Experience evaluating, deploying, and supporting end-user hardware, including laptops, desktops, monitors, docking stations, printers, and conference room technology.

Responsibilities

Help desk and end-user support.
Technical troubleshooting. Diagnose and resolve hardware, software, account and connectivity issues quickly, and recognise when recurring problems mean an asset needs repair, replacement or retirement.
Session and account support. Clear hung virtual desktop sessions, reset passwords and unlock accounts, and process access, distribution-list and onboarding/offboarding requests in line with our SOP.
Documentation. Keep accurate, current records of every ticket, resolution and asset lifecycle event (purchase, warranty, assignment, disposal) so the environment is fully auditable.
Asset tracking. Maintain a clear picture of what hardware and software exists, who it is assigned to and its status, reducing shadow IT and untracked devices.
Communication and user empathy. Translate technical issues into plain language, set expectations on resolution time, and follow up before users have to ask.
Process and SOP adherence. Follow established procedures for ticket handling, asset check-in and check-out, onboarding and offboarding equipment, and software licensing.
Hardware planning and recommendations. Assess business requirements and recommend laptops, thin clients, monitors, docking stations, printers, peripherals, conference room equipment and other endpoint technologies. Partner with IT leadership and approved vendors on purchasing decisions, warranty management, refresh cycles and lifecycle planning
Executive and VIP support. Provide responsive, professional support for executives and leadership staff, demonstrating discretion, urgency and exceptional customer service when handling technology issues.