On-Site IT Support Specialist — End-User & AV Tech

Franklin Fitch; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Franklin Fitch is seeking an experienced IT Support Specialist to serve as the primary on-site technology resource for a recently integrated business unit in the Columbus area. The role focuses on hands-on end-user support, troubleshooting, and acting as the local face of IT while collaborating with a larger corporate technology team.

You will handle desk-side support, hardware deployment, account administration, and operation tasks, including Microsoft 365, Active Directory, Entra ID, backup

Responsibilities

• Provide day-to-day desktop and end-user support across the site
• Configure, deploy, maintain, and troubleshoot laptops, desktops, printers, scanners, and related hardware
• Diagnose and resolve hardware, software, operating system, and application issues
• Create, modify, and terminate user accounts and computer access
• Support Microsoft 365, Teams, Active Directory, Entra ID, and related technologies
• Assist with backup, restore, and data archiving activities
• Perform regular software updates and patching
• Support conference room and audiovisual technologies, including meeting room systems
• Troubleshoot VPN connectivity and remote access issues

Job description

Franklin Fitch is seeking an experienced IT Support Specialist to serve as the primary on-site technology resource for a recently integrated business unit in the Columbus area. The role focuses on hands-on end-user support, troubleshooting, and acting as the local face of IT while collaborating with a larger corporate technology team.

You will handle desk-side support, hardware deployment, account administration, and operation tasks, including Microsoft 365, Active Directory, Entra ID, backup