Onsite IT Support Pro - End-User & Infra Specialist

Hempel Paints Kuwait Company W.L.L.; Dallas (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

12 paid holidays

15 vacation days

6 personal days

401(k) with company match

Life insurance & disability

Paid parental leave

Job summary

Hempel is seeking an onsite IT Services & Support Technician in Dallas, TX to deliver end‑user support for laptops, desktops, mobile devices and printers. You will troubleshoot Windows OS, Office 365, Active Directory, Entra ID and Intune, while assisting with Exchange Server and networking tasks.

The role requires 3–5 years of IT support experience, strong customer service skills, and the ability to manage multiple priorities in a fast‑paced environment.

Qualifications

• 3–5 years of experience in an IT support or helpdesk technician role
• Strong working knowledge of Active Directory, Entra ID, Intune, Exchange Server, and Microsoft 365 administration
• Familiarity with networking fundamentals and troubleshooting
• Hands‑on experience supporting hardware (printers, laptops, desktops)
• Excellent communication, customer service, and problem‑solving skills
• Ability to work independently and manage multiple priorities

Responsibilities

• End‑User Support Provide onsite technical assistance for laptops, desktops, mobile devices, and peripherals
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office 365 applications, and hardware failures
• Technical support on RF scanners, label and network printers.
• Support end users with software installations, configuration, and general IT inquiries
• Microsoft Infrastructure Support Manage and maintain Active Directory user accounts, groups, and permissions
• Support Entra ID (Azure AD) identity management tasks
• Assist with Intune Company Portal device enrollment, compliance, and application deployment
• Perform basic administration of Exchange Server and Microsoft 365 mailboxes, distribution lists, and policies
• Networking & Systems Troubleshoot basic networking issues (LAN/WAN, Wi‑Fi, DNS, DHCP)
• Collaborate with network teams to escalate and resolve connectivity problems
• Support VPN access and remote connectivity tools
• Hardware & Peripheral Support Diagnose and repair issues with laptops, desktops, printers, and other office equipment
• Perform hardware upgrades, imaging, and device lifecycle management
• Maintain inventory of IT equipment and assist with asset tracking

Skills

Active Directory

Entra ID

Intune

Exchange Server

Microsoft 365

Networking fundamentals

Hardware support

Customer service

Problem solving

Independent work

Tools

ServiceNow

Jira

PowerShell

Job description

Hempel is seeking an onsite IT Services & Support Technician in Dallas, TX to deliver end‑user support for laptops, desktops, mobile devices and printers. You will troubleshoot Windows OS, Office 365, Active Directory, Entra ID and Intune, while assisting with Exchange Server and networking tasks.

The role requires 3–5 years of IT support experience, strong customer service skills, and the ability to manage multiple priorities in a fast‑paced environment.