Onsite Field Support Engineer: Windows 11 Upgrade Specialist

Pyramid Consulting, Inc; Groton (CT); Presencial; USD 41.000 - 44.000; Jornada completa

Descripción de la vacante

Pyramid Consulting, Inc. is seeking a Field Support Engineer for an onsite role in Groton, CT. This 06+ months contract involves upgrading Windows workstations and supporting deployment activities at customer sites.

Responsibilities include assessing Windows 10 devices, preparing Windows 11 configurations, and coordinating with vendors. Strong AD and network basics are required along with excellent documentation and onsite support availability.

Formación

• 3–5 years in IT support, desktop engineering, systems support, or infrastructure.
• Experience upgrading Windows 10 to Windows 11.
• Proficient in Active Directory and domain-joined workstations.
• Strong understanding of basic network concepts (TCP/IP, DNS, DHCP).
• Excellent documentation and technical communication skills.

Responsabilidades

• Perform assessments of Windows 10 workstations to determine upgrade or replacement needs.
• Capture workstation asset details and installed applications.
• Assess readiness for Windows 11 and identify compatibility issues.
• Support replacement of legacy workstations with Windows 11 computers.
• Build, configure, and prepare Windows 11 workstations per standards.
• Install software using approved packages and vendor docs.
• Verify connectivity of Windows 11 workstations to instruments, peripherals, and network resources.
• Troubleshoot Windows, drivers, services, and network issues.
• Coordinate with vendors on compatibility and installation requirements.
• Support pre-upgrade backup activities and ensure recovery provisions.
• Execute upgrade activities per procedures and schedules.
• Document assessment results and implementation in tracking systems.
• Participate in project meetings and deployment planning.

Conocimientos

Windows 10

Windows 11

Active Directory

TCP/IP/DNS/DHCP

Documentation

Onsite support

Project coordination

Descripción del empleo

Pyramid Consulting, Inc. is seeking a Field Support Engineer for an onsite role in Groton, CT. This 06+ months contract involves upgrading Windows workstations and supporting deployment activities at customer sites.

Responsibilities include assessing Windows 10 devices, preparing Windows 11 configurations, and coordinating with vendors. Strong AD and network basics are required along with excellent documentation and onsite support availability.