Onsite IT Support Engineer - Weekend Shifts

Rfa 2; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

Rfa 2 is seeking an on-site Client Services Engineer to provide technical assistance to computer system users. The role involves troubleshooting hardware and software problems, consulting with vendors, and supporting both on-site and remote users.

You will work weekend and shift-based hours, tackling complex issues across Active Directory, MS Exchange, O365, MDM, SharePoint, and DNS while ensuring service levels and professional communication with clients.

Qualifications

• Bachelor’s degree in Computer Science, IT, or equivalent hands‑on experience.
• 4-7 years of related IT experience in an enterprise or server based environment.
• Must have 3+ years of recent systems maintenance and end user technical support experience.
• Financial services industry and MSP experience preferred.
• Excellent desktop and server troubleshooting skills.
• Strong hands‑on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite.
• Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
• Impeccable verbal/written communication.
• Exhibit a high-level of professionalism and sound judgment.
• Experience with ConnectWise or similar ticketing system preferred.

Responsibilities

• Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
• Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
• Able to troubleshoot mobile devices (setup, email and security tokens).
• Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
• Evaluate client’s operational efficiency of different IT systems and recommend improvements.
• Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
• Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
• Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
• Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.
• Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology.

Skills

Troubleshooting

Verbal & written communication

Professionalism

Critical thinking

Ticketing system familiarity

Vendor coordination

Education

Bachelor’s degree in Computer Science / Information Technology / equivalent

Tools

Windows Server

MS Exchange/365

Active Directory

LAN/WAN

MDM

Microsoft Office Suite

VMware

Citrix

Disaster Recovery

Cisco

SAN (EMC, Equallogic)

Cyber Security (IPS/IDS)

Job description

Rfa 2 is seeking an on-site Client Services Engineer to provide technical assistance to computer system users. The role involves troubleshooting hardware and software problems, consulting with vendors, and supporting both on-site and remote users.

You will work weekend and shift-based hours, tackling complex issues across Active Directory, MS Exchange, O365, MDM, SharePoint, and DNS while ensuring service levels and professional communication with clients.