Onsite Desktop Engineer - 2nd Shift, AD & Networking

RICEFW Technologies Inc

Newark (NJ)

On-site

USD 55,000 - 75,000

Full time

16 hours ago

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Job summary

RICEFW Technologies Inc in Newark, NJ is seeking a qualified Desktop Engineer for the 2nd shift on our 24x7 team. This fully onsite role provides level 1 and 2 support for users, troubleshoots hardware and software problems, and resolves issues by phone, email, and remote access tools.

The ideal candidate has 4-6 years of experience, strong knowledge of Active Directory and Exchange, and the ability to work Saturdays.

Qualifications

College degree and/or 4-6 years' experience.
Experience with Windows Active Directory and Exchange.
Experience troubleshooting network issues in large office setups.
Experience supporting and troubleshooting printer systems.

Responsibilities

Troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary.
Install hardware and software on workstations.
Set up and maintain network and telecommunications systems.
Troubleshoot LAN, server, wi-fi and connectivity issues.
Utilize ticketing system, when necessary.
Re-image computers, perform data migrations and restorations.
Work closely with other IT employees on system maintenance and configuration projects.
Work closely with other SLA employees on interdepartmental projects.
Work with vendors and manufacturers on repair and maintenance of IT equipment.