Onsite 3rd-Shift Desktop Support Engineer

RICEFW Technologies Inc; Newark (NJ); On-site; USD 55,000 - 85,000; Full time

Job summary

RICEFW Technologies Inc. is seeking a Desktop Engineer for the 3rd shift to provide level 1 & 2 support for users onsite. You will troubleshoot hardware/software on desktop and laptop computers and perform remote problem solving when needed.

This fully onsite role runs 12am-8am Tuesday to Saturday, with a 24x7 team focus and strong customer service expectations. Experience with AD/Exchange and Office 365 is required.

Qualifications

• College degree and/or 4-6 years' IT support experience.
• Experience with Windows Active Directory and Office 365.
• Strong troubleshooting of desktop LAN, server, Wi‑Fi connectivity.
• Familiarity with DHCP, DNS, LAN, WAN concepts.
• Experience supporting and troubleshooting printer systems.
• Understanding of ITIL foundation processes (Incident, Request, Change).

Responsibilities

• Troubleshoot desktop LAN, server, Wi‑Fi and connectivity issues.
• Utilize ticketing system to track email submissions and manage phone support.
• Manage Windows Active Directory and Exchange.
• Collaborate with IT staff on system maintenance and configuration projects.
• Collaborate with employees on interdepartmental projects.
• Coordinate with vendors on repair and maintenance of IT equipment.
• Assist employees in solving hardware and software problems.

Skills

Desktop LAN troubleshooting

Server & Wi-Fi connectivity

Active Directory & Exchange

Ticketing system usage

Remote problem solving

Office 365

DHCP/DNS/LAN/WAN concepts

Printer systems support

Scripting language

Customer service & communication

ITIL awareness

MDM (Airwatch)

Education

College degree

Tools

Airwatch MDM

Job description

RICEFW Technologies Inc. is seeking a Desktop Engineer for the 3rd shift to provide level 1 & 2 support for users onsite. You will troubleshoot hardware/software on desktop and laptop computers and perform remote problem solving when needed.

This fully onsite role runs 12am-8am Tuesday to Saturday, with a 24x7 team focus and strong customer service expectations. Experience with AD/Exchange and Office 365 is required.