On-Site Desktop Support & End-User Specialist

GuideIT; Portland (OR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonuses

401K with match

Health insurance

Paid time off

Job summary

GuideIT, a US-based technology services company, is seeking a Desktop Support Analyst to join our EUS/EUC team supporting Portland, OR and surrounding areas.

The role requires strong end-user computing skills, excellent customer service, and the ability to work across multiple teams. You will provide in-person and on-site support, manage incidents and requests, and assist with asset inventory and security upkeep.

Qualifications

• 5 years of direct customer IT support.
• Strong ability to adapt to new technology.
• Experience with Cisco phones.
• Familiarity with Active Directory and AV basics.
• Networking fundamentals including TCP/IP, DNS, and WAN.

Responsibilities

• Provide in-person end-user computing support at offices and remote sites.
• Deliver outstanding customer support on all information systems.
• Handle requests, incidents, changes, and problems within SLAs.
• Serve as escalation point for Level 1 Service Desk with clients.
• Maintain IT asset inventory across major offices.
• Support infrastructure, application, and security maintenance projects.
• On-call for virtual EUC support and in-person support.

Skills

Customer IT support

Cisco phone experience

Audio/visual basics

Active Directory basics

Networking fundamentals

Communication skills

Problem solving

Executive-level support

Education

High school diploma/GED

Some college or degree preferred

Microsoft Certified Professional (MCP) preferred

CompTIA A+ Certification preferred

Job description

GuideIT, a US-based technology services company, is seeking a Desktop Support Analyst to join our EUS/EUC team supporting Portland, OR and surrounding areas.

The role requires strong end-user computing skills, excellent customer service, and the ability to work across multiple teams. You will provide in-person and on-site support, manage incidents and requests, and assist with asset inventory and security upkeep.