Onsite IT Support Engineer – Manufacturing Ops

Hitachi, Ltd.; Crystal Springs (MS); On-site; USD 42,000 - 54,000; Full time

Job summary

Hitachi Energy is seeking an Onsite IT Support Specialist in Crystal Springs, MS to be the face of IT support for a manufacturing environment. You will resolve issues, deploy devices, train users, and manage IT assets on site.

The role emphasizes initiative, collaboration, and continuous improvement, with opportunities to expand technical expertise while serving a global leader in sustainable energy solutions.

Qualifications

• Formal IT qualification, technical diploma, degree, apprenticeship, or equivalent experience.
• Minimum of 2 years of professional IT support experience.
• Experience supporting users within a manufacturing environment.
• Knowledge of ServiceNow, Microsoft 365, Windows, iOS, and asset management tools.
• Strong communication skills in English and ability to work independently.
• ITIL 4 and/or Lean Six Sigma certifications are preferred.

Responsibilities

• Provide hands-on IT support on-site for issues requiring on-site assistance.
• Deliver, configure, and deploy ready-to-use computers and devices.
• Guide users with practical training on common IT tools and services.
• Manage inventory of IT hardware, accessories, and related assets.
• Conduct regular stock checks and maintain accurate asset records.
• Coordinate device shipments, returns, and equipment movements.
• Manage warranty claims and vendor interactions for hardware repairs.
• Support collaboration spaces, meeting rooms, and end-user technology needs.

Skills

ServiceNow

Microsoft 365

Windows

iOS

Asset management

English communication

Independent work

Education

IT qualification/technical diploma

Job description

Hitachi Energy is seeking an Onsite IT Support Specialist in Crystal Springs, MS to be the face of IT support for a manufacturing environment. You will resolve issues, deploy devices, train users, and manage IT assets on site.

The role emphasizes initiative, collaboration, and continuous improvement, with opportunities to expand technical expertise while serving a global leader in sustainable energy solutions.